there was an error starting Zotero. How to solve this problem?

sjaruhathai · June 13, 2020

Error: Error(s) encountered during statement execution: disk I/O error [QUERY: SELECT itemID AS id, value FROM itemData JOIN itemDataValues USING (valueID) WHERE fieldID=?] [PARAMS: 26] [ERROR: disk I/O error]
Zotero.DBConnection.prototype.queryAsync<@chrome://zotero/content/xpcom/db.js:664:13
From previous event:
_cacheDOIMappings@chrome://zotero/content/xpcom/retractions.js:762:22
_cacheKeyMappings@chrome://zotero/content/xpcom/retractions.js:752:11
init@chrome://zotero/content/xpcom/retractions.js:61:11

sjaruhathai · June 13, 2020

I use window,and try to re install,and restart my com for many times,but still this error,so please help me to solve this problem

dstillman · June 13, 2020

Do you have your Zotero data directory in the default location on the local disk, or do you have it somewhere else (external drive, cloud storage folder, etc.)? If the latter, you should move it back to the default location.

sjaruhathai · June 14, 2020

Ok i'll try it as your suggestion

sjaruhathai · June 14, 2020

@dstillermann
It doesn't work i try to run jsconsole .it shows below
[JavaScript Error:"Error(s) encountered during statement execution: disk I/O error[QUERY:SELECT itemID AS id, value FROM itemDATA JOIN itemDataValues Using (valueID) WHERE fieldID=?] [PARAMS:26] [ERROR; diskI?O error]'{file:'chrome://zotero/content/xpcom/db.js" line: 664

[JavaScript Warning: "unreachable code after return statement "{file:"resource://zotero/loader.jsm-.resource://zotero/bluebird/util.js" line:201 column: 4 source: " eval(obj) ;"}]

dstillman · June 14, 2020

If your data directory is in the default location now, something else on your system is still interfering with Zotero's ability to access the database, or there may be actual filesystem corruption in those files. This is a problem outside Zotero, so I'm afraid you'll need to troubleshoot this yourself.