Download page for Zotero Connector isn't working

dpecharr
Hello! I'm trying to download Zotero Connector for Google Chrome but keeps redirecting to a 404 page... Is this problem going to be solved anytime soon?
Thanks for your help : )
  • dstillman
    edited May 27, 2020
    What URL are you ending up on that's a 404?

    The download link for the Zotero Connector is just a link to the Chrome Web Store. It certainly works in general, but it's possible Google is having some problem in some regions.
  • Boniphace_Majinyali
    https://chrome.google.com/webstore/detail/ekhagklcjbdpajgpjgmbionohlpdbjgc
  • dstillman
    OK, that's the correct URL, and it works fine for me. Unless there's something intercepting your traffic (you can check the site certificate info for that page), this is just some sort of Google outage in your region. It'll likely come back soon. Nothing we can do about it.
  • dpecharr
    Thank you for your help! It still doesn't work for me. I will check the site certificate info and hope it gets fixed soon.
  • dstillman
    edited May 27, 2020
    The site certificate should be issued to "*.google.com" by "GTS CA 1O1".
  • dpecharr
    The site certificiate info reads (in spanish)

    *.google.com
    Emitido por: GTS CA 1O1
    Caduca: martes, 28 de julio de 2020, 10:22:35 (hora de verano de Europa central)
  • Boniphace_Majinyali
    Tried to go from 3 cons at top right, More tools then Developer Tools but unfortunately I can't see the Security Tab which might take me to View Certificate and look for Issued by line.
  • dstillman
    That page is actually out of date after Chrome made this easier again — you can just click on the padlock to the left of the address bar and then click on "Certificate". But the certificate was correct for @dpecharr, so this is almost certainly just a regional issue with the Chrome Web Store.
  • Boniphace_Majinyali
    Okay, it shows the following:

    Issued to: *.zotero.org

    Issued by: Amazon

    Valid from: 13/02/2020 to 13/03/2021
  • dstillman
    No, that's this site. The question here is the Chrome Web Store URL, since that's where you're having trouble.
  • Boniphace_Majinyali
    Okay,
    Issued to: *.google.com

    Issued by: GTS CA 101

    Valid from 05/05/2020 to 28/07/2020
  • dstillman
    Right, so that's correct as well. I'm afraid you'll need to wait for Google to fix this.
  • nkanrar
    I am facing this same issue when I try to install the Zotero Chrome connector. Has it been fixed?
  • dstillman
    There's no general issue. You can try from a different browser to see if the page loads, to see if it's some sort of problem with your Chrome installation or a problem with the Chrome Web Store in your region. (You won't be able to install it into Chrome with another browser, though.) You can also see if you're able to go to the Chrome Web Store generally.

This is an old discussion that has not been active in a long time. Before commenting here, you should strongly consider starting a new discussion instead. If you think the content of this discussion is still relevant, you can link to it from your new discussion.

Sign In or Register to comment.