Can't add citation in Word
When I trying to add a citation in the word by using "add/edit citation" button, I encounter the error like following "Zotero experienced an error updating your document Would you like to view troubleshooting instructions？". How can I solve it
What exact version of Word?
Version of Word：Office professional plus 2019
Version of System：win 10 enterprise
When's the last time it was working on your computer? Do you recall anything that changed on your computer between then and when this first stopped working?
- It didn't work after i copy things in to the document from a edited document and click the 'refresh button' .
- The mathtype plugins didn't work well yesterday which occur error like 'visual basic error', but it recovered after i reinstall mathtype
A problem with Visual Basic in Word would certainly break the plugin, so it's likely related to that.
But as a first thing to try, open your Word Startup folder, delete Zotero.dotm, and restart Word to make sure the plugin is gone completely from Word. Then close Word and reinstall the plugin from the Cite → Word Processors pane in Zotero and restart Word.
Let us know if it works in a new document after that. If not, you'll have to figure out what happened with Visual Basic in your Word installation.
Again, if there was a problem related to Visual Basic in Word yesterday, that's almost certainly related.
@adomasven may have some other suggestions of things to try.
For the version of Word, you should go into File -> Account in Word and get the full version number.
word version:Version 1808 (build 10337.20021）
Otherwise you should try temporarily moving Normal.dotm to desktop and restarting Word to see if that helps. If it does not you should create a new Windows user account on the computer and see whether citing with Zotero works properly there.