Zotero standalone app on mac : Bus error 10

GHT54
Hi,
I am trying to help my daughter who is using Zotero for her medical doctor dissertation.
She uses it on macos 14. Suddenly Zotero crashes at startup. The details say : Bus error:10. I copied the Zotero folder from her computer to mine and it does open correctly with all data available.
Many thanks for help.
  • dstillman
    Reinstall Zotero from the download page.
  • GHT54
    Thanks. It triggers the same error:

    Process: zotero [9210]
    Path: /Applications/Zotero.app/Contents/MacOS/zotero
    Identifier: org.zotero.zotero
    Version: 5.0.87 (5.0.87)
    Code Type: X86-64 (Native)
    Parent Process: ??? [1]
    Responsible: zotero [9210]
    User ID: 503
  • dstillman
    What exact macOS version?
  • GHT54
    I uninstalled Zotero completely with CleanMyMac and reinstalled it. It works. The data base has not been erased.
    Many thanks again.
  • dstillman
    OK, but just to note for others who might come across this, there's no need to use a third-party tool here if you're having trouble with Zotero. This isn't an error from Zotero itself, but whatever caused it, deleting Zotero from Applications and then reinstalling it should almost certainly be sufficient. If that didn't work, there are only a few other places on disk where Zotero files exist, and those could be checked manually.
  • GHT54
    The OS version is Mojave 10.14.6.
    When I uninstalled Zotero I saw really a lot of files scattered on the drive. So I imagine that a list of these files would be helpful do manual uninstall.
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