Error ID 1742815424: an error has occurred - Please restart Zotero after clicking just once

resez
After opening Zotero everything looks fine. But as soon as I click on one item in the library, the "an error has occurred" gets there and I am stuck.
I have checked the DB integrity from the Advanced menu. I have also reinstalled the latest Better Bibtex extension. No clue what to do but Zotero is unusable as it stands now.

Any help most welcome. Thanks in advance
  • emilianoeheyns
    What version of Zotero are you on, and what OS?
  • dstillman
    @resez: Those are errors from Better BibTeX, not Zotero, and they're caused by running a (very) outdated version of Zotero from January 2019. Upgrade to a current version.

    @emilianoeheyns: It's another 5.0.60 on Linux.
  • dstillman
    @resez: We'd also be curious to know why you're still on an old version. Are you using some package that wasn't updated?
  • resez
    I am using Linux Ubuntu 18.04 soon 20.04. No reason to use an old version. I can indeed update and see if this is the problem. Will try that now and report.
    thanks for the tip.
  • emilianoeheyns
    I likely won't be able to push out a release for the next 7 hours. I'm going to try to find the latest version that has this breakage and try to either disable BBT or nootify the user if it's that version or earlier.

    More generally, can I tell that a newer version of Zotero is available than the currently running client?
  • emilianoeheyns
    It's not just not having an updated client -- I'm curious why you weren't prompted to upgrade.
  • dstillman
    edited May 15, 2020
    @resez: But how had you installed Zotero originally? Zotero auto-updates by default, so if that wasn't happening, you were likely using some third-party package that disabled auto-updates and hasn't been updated itself. We've gotten a bunch of these in the last couple days, and it's clearly due to a change in BBT, but we're not clear why so many people on Linux are still on specific old versions of Zotero to begin with.
  • dstillman
    @emilianoeheyns:
    More generally, can I tell that a newer version of Zotero is available than the currently running client?
    I wouldn't worry about that. It wouldn't really be appropriate for you to prompt people to update in general — that's for either the updater or Zotero itself to do. But prompting when you have known breakage on an older version would be good.
  • emilianoeheyns
    I had wanted to include a notice in my debug-log screen, but I take your point.
  • qqbb
    If it's Zotero 5.0.60, this is likely a package from 'ppa:smathot/cogscinl', see here. There's a comment at https://askubuntu.com/a/1160369, but probably many users find the packages through some installer search interface. Another user of that package started the discussion here.
  • resez
    Hi again. Looks look my post didn't go through:

    UPDATE: I just tried to re-install Zotero using the Web site download. Should be 5.0.87. I had 5.0.60. Just did install it, put it in /opt/zotero as recommended. Even when I launch it from there and I look at "About Zotero" it says 5.0.60. What's going on? any tip why I don't see 5.0.87 as the one I just installed?
  • resez
    New update:
    - I went to my Software installer (Synaptic under Ubuntu) and removed Zotero entirely
    - cleaned a few files and launchers.
    - followed instructions for the installation again from scratch

    Now I have 5.0.87. And the Library works in the sense: when I click it does not crash.

    So all solved. Looks like the local install (via Ubuntu) had some hidden links which made it tough to have a clean install and I got stuck with 5.0.60.
    Thanks to all.
  • emilianoeheyns
    @dstillman do you recall the last version that was reported on this forum to have this issue?
  • emilianoeheyns
    If set the minversion in install.rdf appropriately, would that solve the problem? Does zotero report/disable plugins which demand incompatible zotero versions?
  • emilianoeheyns
    (I have identified the last version that works)
  • dstillman
    edited May 15, 2020
    I'm not sure minVersion has any effect anymore (and I'd be very surprised if it disabled a version that was already installed). That's all just Firefox stuff.
  • emilianoeheyns
    Minversion does actually do one thing -- you get a warning in the addons screen about it.

    Can a plugin disable itself? Like actually disable it as you would in the addons screen? I have a version that allows Zotero to work unhampered (I just disable all monkey patches) but that still means the log is filling with errors.
  • emilianoeheyns
    It can, and it now does. If this does still affect Zotero, it won't after the first reboot. I could in principle prompt the user to restart, but I don't ATM.
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