Word 2016 on Mac crashes immediately on opening

arielronid
I just upgraded to the latest Catalina OS 10.15.4 and now Word 2016 crashes the moment I try to open a document. After disabling the Zotero plugin, Word works again. Would appreciate help figuring this out. Crash report below:


Process: Microsoft Word [24044]
Path: /Applications/Microsoft Word.app/Contents/MacOS/Microsoft Word
Identifier: com.microsoft.Word
Version: 16.16.21 (16.16.20041301)
Code Type: X86-64 (Native)
Parent Process: ??? [1]
Responsible: Microsoft Word [24044]
User ID: 501

Date/Time: 2020-04-29 14:31:42.247 -0400
OS Version: Mac OS X 10.15.4 (19E287)
Report Version: 12
Anonymous UUID: E78B5367-3FC8-CB8A-A5CD-ED826362B44E


Time Awake Since Boot: 13000 seconds

System Integrity Protection: enabled

Crashed Thread: 0 Dispatch queue: com.apple.main-thread

Exception Type: EXC_CRASH (SIGABRT)
Exception Codes: 0x0000000000000000, 0x0000000000000000
Exception Note: EXC_CORPSE_NOTIFY

Application Specific Information:
*** Terminating app due to uncaught exception 'NSInvalidArgumentException', reason: '*** -[__NSCFConstantString stringByAppendingString:]: nil argument'
abort() called
terminating with uncaught exception of type NSException
  • dstillman
    We haven't received any other reports of this.
    After disabling the Zotero plugin, Word works again.
    Disabling how?

    If you reinstall the Word plugin from the Cite → Word Processors pane of the Zotero preferences, does Word start crashing again?
  • arielronid
    Disable: Tools --> Templates and Add-ins --> uncheck linkCreation.dotm and Zotero.dotm

    I tried reinstalling and the same problem. As soon as I try to open a file, Word immediately crashes.
  • dstillman
    linkCreation.dotm isn't part of Zotero. Does it crash if Zotero.dotm is enabled and linkCreation.dotm is disabled?
  • arielronid
    Huh... could have sworn I'd already tried that. Anyway it works now. Thanks!

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