Word 2016 on Mac crashes immediately on opening

arielronid

I just upgraded to the latest Catalina OS 10.15.4 and now Word 2016 crashes the moment I try to open a document. After disabling the Zotero plugin, Word works again. Would appreciate help figuring this out. Crash report below:


Process: Microsoft Word [24044]
Path: /Applications/Microsoft Word.app/Contents/MacOS/Microsoft Word
Identifier: com.microsoft.Word
Version: 16.16.21 (16.16.20041301)
Code Type: X86-64 (Native)
Parent Process: ??? [1]
Responsible: Microsoft Word [24044]
User ID: 501

Date/Time: 2020-04-29 14:31:42.247 -0400
OS Version: Mac OS X 10.15.4 (19E287)
Report Version: 12
Anonymous UUID: E78B5367-3FC8-CB8A-A5CD-ED826362B44E


Time Awake Since Boot: 13000 seconds

System Integrity Protection: enabled

Crashed Thread: 0 Dispatch queue: com.apple.main-thread

Exception Type: EXC_CRASH (SIGABRT)
Exception Codes: 0x0000000000000000, 0x0000000000000000
Exception Note: EXC_CORPSE_NOTIFY

Application Specific Information:
*** Terminating app due to uncaught exception 'NSInvalidArgumentException', reason: '*** -[__NSCFConstantString stringByAppendingString:]: nil argument'
abort() called
terminating with uncaught exception of type NSException

dstillman

We haven't received any other reports of this.

After disabling the Zotero plugin, Word works again.

Disabling how?

If you reinstall the Word plugin from the Cite → Word Processors pane of the Zotero preferences, does Word start crashing again?

arielronid

Disable: Tools --> Templates and Add-ins --> uncheck linkCreation.dotm and Zotero.dotm

I tried reinstalling and the same problem. As soon as I try to open a file, Word immediately crashes.

dstillman

linkCreation.dotm isn't part of Zotero. Does it crash if Zotero.dotm is enabled and linkCreation.dotm is disabled?

arielronid

Huh... could have sworn I'd already tried that. Anyway it works now. Thanks!