Add Citation button has no function when I click on it in Word

I have Zotero downloaded on my PC with a library created. I also have the chrome extension downloaded. When I go into both Microsoft Word and Good Docs I see the Zotero button. When I click on it I can see the options to Add/Edit my citations etc. However, when I click on these nothing happens, and I cannot add in text citations. I've tried reinstalling the Microsoft Word add-in, and it still doesn't work.
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