Problems with "Duplicate Items"
I am being unable to use Zotero for many hours now. I activated «Duplicate Items» and everything is blocked since then. The computer was active an entire night. No results. It happened before, but after some time, things came to normal. Not this time. PLEASE, help the best you you can. Thank you!
1/ I clicked on «Duplicate Items» (became blue)
2/ I activated again "Restart with Logging Enabled"
3/ After all this time (as of yesterday afternoon) I cannot access my folders;
4/ If I restart Zotero it says «version is active, and I follow the instruction;
5/ Zotero continues to open, but does not allow me to access my folders.
6/ The MEssage in the second column is: «loading items»...
Unfortunately, I do not know what to do in order to get the DEBUG ID you require. Kindly help. Thank you.
D2085632886
When you choose "Restart with Logged Enabled…", it should prompt you to restart Zotero. Do that, and then click on Duplicate Items to reproduce the problem you're experiencing, and then submit the output.
1/ Since a couple of weeks now, whenever I activate «Duplicate Items» the program appears to freeze, but in fact it keeps running. Problem is that I cannot access any of my folders. This last time the entire process, that is, until, I could get back to my work, took around 15-20 hours.
2/ A you certainly understand, I am worried about this problem. Needless to say that to see that list of items to be cleaned was a great joy. But I would like to understand the following: is this a «normal» problem? Is there anything I can do to avoid it? Indeed, I am uncertain if the solution came because the program needed all that time and the many starts/restarts I did, or, at the end, I had done something right that could have avoided the entire process of waiting endless hours to be able to work normally with Zotero.
3/ I would appreciate if you could help me either understand the reason for the problem, which I am suspecting has to do with the size of My Library, and, if possible, certify that this kind of problem does not necessarily endanger the security of my data.
I am very grateful for your assistance. Thank you so much!
Duplicate Items certainly shouldn't take hours to load.
I'm afraid the best answer, for now, is not to use Duplicate Items. Once you actually load it, you can right-click on it and hide it from view to prevent you from clicking on it accidentally.
We may be able to improve the performance of Duplicate Items in a future version.
To hide it without needing to load the list first, restart Zotero and load your library normally. Then go to the Config Editor in the Advanced pane of the preferences. Right-click on any line and select New → String. Enter
extensions.zotero.duplicateLibraries
for the preference name and{ "1": false }
for the value. Then restart Zotero. "Duplicate Items" should be hidden. You can show it again in the future by right-clicking on the library root.