Report ID : 1810753907
zotero version 5.0.84

I have a persistent error in using Zotero (stand alone, updated 10 march 2020) on my word (office 365. windows 10). This first occures when I want to introduce a quotation in an existing word document (but now persists with other documents).

"an error occured during document update" in Italian : "si è verificato un errore di Zotero nel corso dell'aggiornamento del documento".

In order to identify and solve the problem I have taken the following action:
- closing Zotero and reopening it, closing Word and reopening it, restarting the computer. All this quite some times,
- tried to change the citation style from the Zotero interface,
- deleted the bibliography and generated a new one,
- restore a backup sqlite file backed up a couple of days before the problem ocurred,
- copied and pasted the whole text to a new word document,
- downloaded again Zotero and launching reinstallation (doing so the message I received indicated it had actually updated Zotero rather than reinstalled it),
- Unlink all references in my word file so that I only have plain text and reintroduce,
- Open a new word document (empty) and try to introduce new citations. It sometimes manage for a couple of them, but then crashes after a couple of insertions,
- Export reference in another bibliographic format (RIS, BIBTEX) deleting all references in the updated Zotero program and importing again from the "non Zotero" format,
- instruct Zotero to install the word plug in (strange it was working in word, but Zotero was saying it was not,
- uninstall Zotero and install a fresh version (note that after installation Zotero was pointing to the directory previously used, so that it retained apparently some information from the previous installations,
To this I add:
- No track changes option on
- Checked various options on the "debugging broken document" web page.
- I was not able to identify a citation creating the problem

excerpt of zotero quotation field


ADDIN ZOTERO_ITEM CSL_CITATION {"citationID":"Al2HpCts","properties":{"formattedCitation":"(Menga and Ceraolo 2008)","plainCitation":"(Menga and Ceraolo 2008)","noteIndex":0},"citationItems":[{"id":4453,"uris":["http://zotero.org/users/local/Ta9nbAO2/items/XHW2DICN"],"uri":["http://zotero.org/users/local/Ta9nbAO2/items/XHW2DICN"],"itemData":{"id":4453,"type":"paper-conference","abstract":"1 Summary This paper presents a method for evaluating quantitatively the environmental relative value of different vehi-cle typologies. The method allows comparing different environmental effects of road transport, both local (pollutants such as CO, NOx, HC, that pose a threat to citizen health) and global (global warming, depletion of natural re-sources, acid rain), on the basis of effect normalisation and weighting. The paper presents also an example application of the method, using realistic input data representing real on-road operation, that results in a quantitative comparison of environmental effects of several different classes of vehicles: conventional internal combustion engine based (of either spark ignition and compressed ignition type) hybrid (of several types), electric, FC-based, biofuel based. The paper does not address important issues that must beenclosed in future studies, and in particular the en-vironmental impact of construction and recyclyig/disposal of vehicles. The most clear and important result obtained with the proposed analysis is that the presence of electric pro-pulsion in vehicle power train is always beneficial: although the maximum effectiveness is obtained with purely electric vehicles (BEVs), electrification improves markedly conventional vehicles also, either in the mild HEV form, or, better, in the plug-in hybrid electric form.","event":"CEMD conference","event-place":"Lucca","publisher-place":"Lucca","title":"An evaluation of global environmental and energy value of vehicle technologies","author":[{"family":"Menga","given":"P"},{"family":"Ceraolo","given":"Massimo"}],"issued":{"date-parts":[["2008",1,1]]}}}],"schema":"https://github.com/citation-style-language/schema/raw/master/csl-citation.json"}