"Zotero could not load the component necessary to communicate with your word processor"

Zotero used to work with Microsoft Word but suddenly I'm getting this error when trying any action:

Zotero could not load the component necessary to communicate with your word processor. Go to Tools → Add-ons → Extensions in Zotero and make sure that the extension for your word processor is enabled.

The .dotm file is installed and the ribbon is visible in Word.
The dotm file also appears in Add-Ins.
Opening Zotero -> Edit -> Preferences -> Cite -> Word Processors only shows a tickbox for "Use classic Add citation dialog" and nothing else.
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