Red citing box does not appear (1711700480)

Hi, I used zotero in MS Word

My zotero working properly in before, but suddenly I cant open my zotero application
then I try to reinstalling several times, and then its worked
but right now, when I click add citation, add bibliography, document properties, etc, there is notting happen here. The citation box does not appear too

this is my error code: 1711700480

thanks for help
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