Red citing box does not appear (1711700480)

IzzulZain · February 19, 2020

Hi, I used zotero in MS Word

My zotero working properly in before, but suddenly I cant open my zotero application
then I try to reinstalling several times, and then its worked
but right now, when I click add citation, add bibliography, document properties, etc, there is notting happen here. The citation box does not appear too

this is my error code: 1711700480

thanks for help

dstillman · February 19, 2020

Restart Zotero and Word and try again. If you still don't see it, check to see if the bar is appearing behind Zotero. (It's actually part of Zotero, not Word, so check all of Zotero's open windows.)

IzzulZain · February 20, 2020

I has restart my zotero, word, and then i try to restart my PC, but I still got some problem
and I try to minimize all my open program, and still didn't find the box

adomasven · February 21, 2020

See https://www.zotero.org/support/word_processor_plugin_troubleshooting#communication_error_or_non-responsive_plugin_buttons