sync error REPORT ID 675984642

akaramus
Next to the sync icon, I get an error message "Too many sync attempts -- stopping" - what does this mean and what can I do about it?
  • dstillman
    Can you provide a Debug ID (different from a Report ID) for a sync attempt that produces this error?
  • akaramus
    Here is that Debug ID: D863911339
  • dstillman
    Could you go to Tools → Developer → Run JavaScript, paste in the following code, and click Run, and let me know the result in the right-hand pane?
    var item = await Zotero.Items.getByLibraryAndKey(1, 'A3S5QYQD'); return [item.version, item.synced, await item.attachmentModificationTime, await item.attachmentHash, item.attachmentSyncedModificationTime, item.attachmentSyncedHash];
  • akaramus
    Here is that result:

    [
    "0": 4413
    "1": true
    "2": 1581437917000
    "3": "9015df30eb0f3d318d2fa7d5be960c15"
    "4": null
    "5": null
    ]
  • dstillman
    OK, can you install the latest Zotero beta and see if that fixes this, and provide another Debug ID for a sync if not?
  • akaramus
    I followed you instructions, and the sync didn't work on the beta version either, so here is that Debug ID:D1125416382
    Thanks for persevering!
  • dstillman
    That's still Zotero 5.0.82, not the beta.
  • akaramus
    Here we go again, hope I got it right this time: D829292990
  • dstillman
    OK, I have to do this somewhat blindly, so apologies if this takes a few attempts, but update to the latest beta and try again.

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