Google Docs Hanging Up
Good morning,
I was unable to find a thread exactly on point. Apologies if there is one and I missed. If s, patience will be appreciated as you simply point me to the relevant posts. Otherwise...
When I click on Add/Edit Citations in Zotero in Google Docs a bocx appears saying that Zotero is preparing my doc. That box remains for a long time, nothing farther happens and I close Docs down and go to Word. Is this a glitch with Sotero? Am I dong something incorrectly? Or some other explanation and fix? Thank you!
Dave
I was unable to find a thread exactly on point. Apologies if there is one and I missed. If s, patience will be appreciated as you simply point me to the relevant posts. Otherwise...
When I click on Add/Edit Citations in Zotero in Google Docs a bocx appears saying that Zotero is preparing my doc. That box remains for a long time, nothing farther happens and I close Docs down and go to Word. Is this a glitch with Sotero? Am I dong something incorrectly? Or some other explanation and fix? Thank you!
Dave
If you restart Zotero and Chrome, does this still happen? Does it happen in a new document? Can you provide a Debug ID from Zotero for this occurring?
But you should restart Zotero before trying again. That just shows that a request is already in progress. If the request is hanging, we'd want to see a Debug ID for the first attempted action since restarting Zotero.
D143203979 (Zotero Desktop App)
D1985245609 (Zotero Connector)
Are you sure the document preferences or citation window isn't just appearing behind your browser? Those are part of the Zotero app, not the browser plugin, but they should be brought to the front automatically. Something on your system could be preventing that, in which case you might need to switch to Zotero to find the open window.
Even the task bar did not alert me some new window opened.