I use a Mac. it still does not work on new documents. I was working on a large document and trying to refresh my citations. I noticed the problem after the refresh. I cannot add or edit citations,
But what exactly happens when you try to insert a citation in a completely new, empty document? Just saying it "does not work" isn't enough information for us to help you.
The citation pop up box does not come up when I try to site, so I cannot even insert the citations. Nothing happens when I click the “add citation” tab.
I was working on a large document and trying to refresh my citations. I noticed the problem after the refresh. I cannot add or edit citations,
https://www.zotero.org/support/reporting_problems#provide_steps_to_reproduce
If so, see https://www.zotero.org/support/word_processor_plugin_troubleshooting#no_response_from_plugin