Errors when attempting to add citation from Zotero to Word for Mac
I am using Zotero version 5.0.80. I've installed the Word plug-in, but am not able to insert citations.
I am using Word for Mac version 16.31 and have tried the following things:
Re-installed Zotero
Re-installed the plug-in
Re-started Word
Checked for software updates
Copied and pasted into a different document and tried inserting the citation there
Turned off track changes
I've essentially done everything on the troubleshooting page to no avail.
I don't have an error number, I just get this message:
Zotero experienced an error updating your document.
Would you like to view troubleshooting instructions?
Any other ideas?
I am using Word for Mac version 16.31 and have tried the following things:
Re-installed Zotero
Re-installed the plug-in
Re-started Word
Checked for software updates
Copied and pasted into a different document and tried inserting the citation there
Turned off track changes
I've essentially done everything on the troubleshooting page to no avail.
I don't have an error number, I just get this message:
Zotero experienced an error updating your document.
Would you like to view troubleshooting instructions?
Any other ideas?
Can you provide a Report ID?
It does not work in a new document.