Errors when attempting to add citation from Zotero to Word for Mac

I am using Zotero version 5.0.80. I've installed the Word plug-in, but am not able to insert citations.

I am using Word for Mac version 16.31 and have tried the following things:

Re-installed Zotero
Re-installed the plug-in
Re-started Word
Checked for software updates
Copied and pasted into a different document and tried inserting the citation there
Turned off track changes

I've essentially done everything on the troubleshooting page to no avail.

I don't have an error number, I just get this message:

Zotero experienced an error updating your document.

Would you like to view troubleshooting instructions?

Any other ideas?
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