Zotero Connector on Chrome only recognising journal articles as webpages

brittwright22
Hi there,

I'm rubbish with anything technological, but I've been using Zotero for 6 months and have loved it.

However, I switched my laptop on this morning and the way that the Zotero Connector on Chrome collects metadata has changed. It is only allowing me to save articles as webpages...this means it isn't harvesting journal or author data at all.

Please help! I might as well go back to doing referencing the old fashioned way if it can't harvest metadata!

Thank you in advance,

Britt
  • dstillman Zotero Team
    See Troubleshooting Translator Errors.
  • brittwright22
    Thank you for this - I have checked all of the steps (Chrome is up to date, Zotero is up to date, I have uninstalled and then reinstalled the Zotero Chrome browser extension etc). I have reset the translators in advanced preferences and the following error report ID appeared: 1775906886

    In the error report, it states there are no translators available.
  • dstillman Zotero Team
    edited November 27, 2019
    See the last step (but please make sure you've really followed all the steps, since you didn't do that one and there's not much else that it could be if this is a problem across all sites).
  • dstillman Zotero Team
    I have reset the translators in advanced preferences and the following error report ID appeared
    I’m also not sure what you mean by this. A Report ID is something you generate. It’s not something that appears, and it’s not related to resetting translators. What are you saying appeared?

    Also note that you need to reset translators in two separate places.

This is an old discussion that has not been active in a long time. Before commenting here, you should strongly consider starting a new discussion instead. If you think the content of this discussion is still relevant, you can link to it from your new discussion.

Sign In or Register to comment.