report id 2127155676

MACHARIA TIMOTHY
zotero works fine when i havent key in username and password to connect to zotero server for sync.when i input my username and password to sync to zotero server it keep hanging and havent sync for 14 days, with the below errors. how can i go about this plz.one another pc i can sync without a problemand doesnt hang but can get some document from the pc with errors

ERRORs

JavaScript Error: "can't assign to properties of (new String("out of memory")): not an object" {file: "chrome://zotero/content/xpcom/sync/syncRunner.js" line: 1010}]

[JavaScript Error: "The connection to wss://stream.zotero.org/ has terminated unexpectedly. Some data may have been transferred."]

[JavaScript Error: "WebSocket connection closed: 1006 "]

[JavaScript Error: "The connection was refused when attempting to contact wss://stream.zotero.org/."]

[JavaScript Error: "WebSocket connection closed: 1006 "]

[JavaScript Error: "The connection to wss://stream.zotero.org/ has terminated unexpectedly. Some data may have been transferred."]

[JavaScript Error: "WebSocket connection closed: 1006 "]

[JavaScript Error: "out of memory"]

[JavaScript Error: "can't assign to properties of (new String("out of memory")): not an object" {file: "chrome://zotero/content/xpcom/sync/syncRunner.js" line: 1010}]

[JavaScript Error: "The connection to wss://stream.zotero.org/ has terminated unexpectedly. Some data may have been transferred."]

[JavaScript Error: "WebSocket connection closed: 1006 "]

[JavaScript Error: "WebSocket connection closed: 1006 "]

[JavaScript Error: "out of memory"]

[JavaScript Error: "can't assign to properties of (new String("out of memory")): not an object" {file: "chrome://zotero/content/xpcom/sync/syncRunner.js" line: 1010}]

[JavaScript Error: "The connection to wss://stream.zotero.org/ has terminated unexpectedly. Some data may have been transferred."]

[JavaScript Error: "WebSocket connection closed: 1006 "]

[JavaScript Error: "out of memory"]

[JavaScript Error: "can't assign to properties of (new String("out of memory")): not an object" {file: "chrome://zotero/content/xpcom/sync/syncRunner.js" line: 1010}]

[JavaScript Error: "IndexedDB Maintenance finished with error: NS_ERROR_NOT_AVAILABLE: ActorsParent.cpp:18877"]

[JavaScript Error: "out of memory"]

[JavaScript Error: "can't assign to properties of (new String("out of memory")): not an object" {file: "chrome://zotero/content/xpcom/sync/syncRunner.js" line: 1010}]

[JavaScript Error: "TypeError: this._rows[row] is undefined" {file: "chrome://zotero/content/xpcom/libraryTreeView.js" line: 306}]
Zotero.LibraryTreeView.prototype.getLevel@chrome://zotero/content/xpcom/libraryTreeView.js:306:5
Zotero.CollectionTreeView.prototype.getParentIndex@chrome://zotero/content/xpcom/collectionTreeView.js:843:19
reportErrors@chrome://zotero/content/zoteroPane.js:4808:15
Zotero.Sync.Runner_Module/this.updateErrorPanel/buttonCallback@chrome://zotero/content/xpcom/sync/syncRunner.js:1462:13
Zotero.Sync.Runner_Module/this.updateErrorPanel/button.onclick@chrome://zotero/content/xpcom/sync/syncRunner.js:1473:11


[JavaScript Error: "TypeError: this._rows[row] is undefined" {file: "chrome://zotero/content/xpcom/libraryTreeView.js" line: 306}]
Zotero.LibraryTreeView.prototype.getLevel@chrome://zotero/content/xpcom/libraryTreeView.js:306:5
Zotero.CollectionTreeView.prototype.getParentIndex@chrome://zotero/content/xpcom/collectionTreeView.js:843:19
reportErrors@chrome://zotero/content/zoteroPane.js:4808:15
Zotero.Sync.Runner_Module/this.updateErrorPanel/buttonCallback@chrome://zotero/content/xpcom/sync/syncRunner.js:1462:13
Zotero.Sync.Runner_Module/this.updateErrorPanel/button.onclick@chrome://zotero/content/xpcom/sync/syncRunner.js:1473:11


[JavaScript Error: "out of memory"]

[JavaScript Error: "can't assign to properties of (new String("out of memory")): not an object" {file: "chrome://zotero/content/xpcom/sync/syncRunner.js" line: 1010}]

version => 5.0.77, platform => Win32, oscpu => Windows NT 10.0, locale => en-US, appName => Zotero, appVersion => 5.0.77, extensions => Zotero LibreOffice Integration (5.0.20.SA.5.0.77, extension), Zotero Word for Windows Integration (5.0.14.SA.5.0.77, extension)


  • MACHARIA TIMOTHY
    debug output


    [JavaScript Error: "can't assign to properties of (new String("out of memory")): not an object" {file: "chrome://zotero/content/xpcom/sync/syncRunner.js" line: 1010}]

    [JavaScript Error: "The connection to wss://stream.zotero.org/ has terminated unexpectedly. Some data may have been transferred."]

    [JavaScript Error: "WebSocket connection closed: 1006 "]

    [JavaScript Error: "The connection was refused when attempting to contact wss://stream.zotero.org/."]

    [JavaScript Error: "WebSocket connection closed: 1006 "]

    [JavaScript Error: "The connection to wss://stream.zotero.org/ has terminated unexpectedly. Some data may have been transferred."]

    [JavaScript Error: "WebSocket connection closed: 1006 "]

    [JavaScript Error: "out of memory"]

    [JavaScript Error: "can't assign to properties of (new String("out of memory")): not an object" {file: "chrome://zotero/content/xpcom/sync/syncRunner.js" line: 1010}]

    [JavaScript Error: "The connection to wss://stream.zotero.org/ has terminated unexpectedly. Some data may have been transferred."]

    [JavaScript Error: "WebSocket connection closed: 1006 "]

    [JavaScript Error: "WebSocket connection closed: 1006 "]

    [JavaScript Error: "out of memory"]

    [JavaScript Error: "can't assign to properties of (new String("out of memory")): not an object" {file: "chrome://zotero/content/xpcom/sync/syncRunner.js" line: 1010}]

    [JavaScript Error: "The connection to wss://stream.zotero.org/ has terminated unexpectedly. Some data may have been transferred."]

    [JavaScript Error: "WebSocket connection closed: 1006 "]

    [JavaScript Error: "out of memory"]

    [JavaScript Error: "can't assign to properties of (new String("out of memory")): not an object" {file: "chrome://zotero/content/xpcom/sync/syncRunner.js" line: 1010}]

    [JavaScript Error: "IndexedDB Maintenance finished with error: NS_ERROR_NOT_AVAILABLE: ActorsParent.cpp:18877"]

    [JavaScript Error: "out of memory"]

    [JavaScript Error: "can't assign to properties of (new String("out of memory")): not an object" {file: "chrome://zotero/content/xpcom/sync/syncRunner.js" line: 1010}]

    [JavaScript Error: "TypeError: this._rows[row] is undefined" {file: "chrome://zotero/content/xpcom/libraryTreeView.js" line: 306}]
    Zotero.LibraryTreeView.prototype.getLevel@chrome://zotero/content/xpcom/libraryTreeView.js:306:5
    Zotero.CollectionTreeView.prototype.getParentIndex@chrome://zotero/content/xpcom/collectionTreeView.js:843:19
    reportErrors@chrome://zotero/content/zoteroPane.js:4808:15
    Zotero.Sync.Runner_Module/this.updateErrorPanel/buttonCallback@chrome://zotero/content/xpcom/sync/syncRunner.js:1462:13
    Zotero.Sync.Runner_Module/this.updateErrorPanel/button.onclick@chrome://zotero/content/xpcom/sync/syncRunner.js:1473:11


    [JavaScript Error: "TypeError: this._rows[row] is undefined" {file: "chrome://zotero/content/xpcom/libraryTreeView.js" line: 306}]
    Zotero.LibraryTreeView.prototype.getLevel@chrome://zotero/content/xpcom/libraryTreeView.js:306:5
    Zotero.CollectionTreeView.prototype.getParentIndex@chrome://zotero/content/xpcom/collectionTreeView.js:843:19
    reportErrors@chrome://zotero/content/zoteroPane.js:4808:15
    Zotero.Sync.Runner_Module/this.updateErrorPanel/buttonCallback@chrome://zotero/content/xpcom/sync/syncRunner.js:1462:13
    Zotero.Sync.Runner_Module/this.updateErrorPanel/button.onclick@chrome://zotero/content/xpcom/sync/syncRunner.js:1473:11


    [JavaScript Error: "out of memory"]

    [JavaScript Error: "can't assign to properties of (new String("out of memory")): not an object" {file: "chrome://zotero/content/xpcom/sync/syncRunner.js" line: 1010}]

    version => 5.0.77, platform => Win32, oscpu => Windows NT 10.0, locale => en-US, appName => Zotero, appVersion => 5.0.77, extensions => Zotero LibreOffice Integration (5.0.20.SA.5.0.77, extension), Zotero Word for Windows Integration (5.0.14.SA.5.0.77, extension)
  • adamsmith
    Please continue in your other thread, where we're waiting for answers on some of our questions we need to troubleshoot this: https://forums.zotero.org/discussion/80071/10-days-no-sync-and-reporting-out-of-memory#latest

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