Word plugin not appearing in Zotero

eflanagin
OS: Windows 10 Pro
System: Dell OptiPlex 7060
Zotero: 5.0.77
Office version: Office 365, Office Professional Plus 2013

Problem: Word add-on does not appear in the add-ons tab.
Screen snip: https://ibb.co/Rg3s5Z3

Tried re-installing Zotero. That did not help.
Tried going to the Cite -> Word Processor plugin per the help page.
There is no option to "Reinstall Microsoft Word Add-in"
Screen snip: https://ibb.co/kMR4GkQ

I followed the instructions to put the .dotm file in the word directory so the Zotero tab appears in Word.

What am I missing here?
  • dstillman
    edited November 15, 2019
    That's quite bizarre — I don't recall our ever seeing that before. You should uninstall and reinstall Zotero and see if the plugins show up in the Extensions pane. Your data won't be affected.
  • eflanagin
    I uninstalled Zotero, rebooted, and re-installed Zotero. Nothing changed, the Word processor add-ons still do not appear in the add-ons tab of Zotero. Is there a file with the Word proccessor add-ons that I can manually install them from?
  • dstillman
    edited November 18, 2019
    There's a separate file that gets installed in Word, but word processor integration won't work at all without this plugin on the Zotero side.

    Can you provide a Report ID?

    Is this an institutional machine? Is there any unusual security software? Is Firefox installed? I actually wonder if there's a system-wide restriction on Firefox add-one that's affecting Zotero (which is based on Firefox) too.
  • eflanagin
    Report ID: 721527156

    [JavaScript Error: "Zotero could not load the component necessary to communicate with your word processor. Go to Tools → Add-ons → Extensions in Zotero and make sure that the extension for your word processor is enabled."]

    version => 5.0.77, platform => Win32, oscpu => Windows NT 10.0; WOW64, locale => en-US, appName => Zotero, appVersion => 5.0.77, extensions =>

    This error occurred I tried to add a citation within Word.

    This is an institutional machine. It uses Cylance Protect services. Firefox is installed. I am able to download and use add-ons in firefox.

    Thanks.
  • adamsmith
    There is a year-old thread on Cylance Protect, which indeed does appear to block Zotero's Word integration:
    https://forums.zotero.org/discussion/70171/word-windows-plugin-runtime-error-453
Sign In or Register to comment.