App crashing and needing restart

emilycfox
My zotero app on Mac keeps telling me that an error has occurred and I must restart the app. This happens at least twice an hour and has been happening for several weeks. Wondering if there is a way to ameliorate this issue?
Report ID: 1276222476 and 65606087
Thank you!
  • dstillman
    Are you doing anything in particular when it occurs?

    If you can reproduce this reliably enough, can you enable debug output logging, submit the output as soon as it occurs, and provide the Debug ID? If possible, clear the output (Help → Debug Output Logging → Clear) every so often while it's not occurring to keep the log to a minimum.
  • emilycfox
    I'm usually just writing a child note, but cannot cause it to occur. It happens randomly about twice an hour.
  • dstillman
    We’d still need a Debug ID for it occurring.
  • emilycfox
    so should i just start the debug output logging and keep it running until it happens?
  • dstillman
    Yes. And if possible, you should clear the output periodically while you're using Zotero before the problem occurs.

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