Zotero not differentiating between publications by same author in same year

learningme · October 13, 2019

I've added 2 references by the same person in the same year. When I did this before, it labelled one as 'a', the next as 'b':

Bailey, L., 2015a. Reskilled and ‘Running Ahead’: Teachers in an international school talk about their work. Journal of Research in International Education [Online], 14(1), pp.3–15. Available from: https://doi.org/10.1177/1475240915572949 [Accessed 20 July 2019].

Bailey, L., 2015b. The experiences of host country nationals in international schools: A case-study from Malaysia. Journal of Research in International Education [Online], 14(2), pp.85–97. Available from: https://doi.org/10.1177/1475240915590557.

This time it's citing them so they both look the same. Do I need to do something manually to show these are different sources? Is it happening because they are videos rather than articles? Any help appreciated.

Kara, H., 2017. Ethical Principles [Online]. NCRMUK. Available from: https://www.youtube.com/watch?v=bKz1RmOnF7g [Accessed 13 August 2019].

Kara, H., 2017. Ethical Theories [Online]. NCRMUK. Available from: https://www.youtube.com/watch?v=dyF8UzDMNsw [Accessed 13 August 2019].

adamsmith · October 13, 2019

Which citation style is this? Have you tried pressing "Refresh" in the Word toolbar button?

learningme · October 14, 2019

It's Harvard Bath. Refresh makes no difference. Neither does deleting and reinserting the bibliography.

DWL-SDCA · October 14, 2019

In your Bailey example there are 2 different articles I'm sure that the author names are entered exactly the same for both articles.

Your Kara item:

Are the author names _exactly_ the same for each of the items? Not Kara, Helen for one and Kara, H. for the other?
Did you cite one reference from a group library and one from your regular Zotero library?

learningme · October 17, 2019

I just checked to confirm they are *exactly* the same.
They were both created in the same way. I do not have group libraries - I'm not sure what they are. When I insert a citation, I go to Zotero, wait for the bar to appear, type the name and select the writer. I use the same method every time.

adamsmith · October 17, 2019

Could you test this in a new document. I find it hard to see (or replicate) how this would be happening.

learningme · October 18, 2019

In a new document, it works properly:

https://docs.google.com/document/d/1rVZG8h3pjPjcMQpR-Lf_mrJDU02MllhD-TabCSlsY0w/edit

adamsmith · October 18, 2019

I'd work through this the: https://www.zotero.org/support/kb/debugging_broken_documents
there's something weird going on with the updating; hard to say what.

fbennett · October 19, 2019

Also, possibly check those references to be sure they connect to items in the Zotero database?

(Open citation for editing, click on the item's bubble, check to see if there is a button to open in Zotero at the bottom of the pop-up)