zotero is not working with my word 365

jgrijalvar · August 8, 2019

I installed Zotero two weeks ago and it was working great. Now, the word complement is not working at all. I tried to uninstall, install, and all the recommendations but it does not fix the problem. What should I do?

dstillman · August 8, 2019

In what way isn't it working?

https://www.zotero.org/support/word_processor_plugin_troubleshooting

jgrijalvar · August 8, 2019

I've done everything. Install, reinstall, I also tried installing manually, restart, everything! And this does not work. The Zotero plug in does not appear on the word ribbon. Is there any other option?

dstillman · August 8, 2019

You'll need to say exactly what you've done from https://www.zotero.org/support/word_processor_plugin_troubleshooting#zotero_toolbar_doesn_t_appear and what happened at each step.

Also, what OS and exact Word version? We'll also want a Report ID from Zotero.

dlouruf · September 2, 2019

I have MS 365. I follow all advice and still Zotero doesn't show up on my Word ribbon. Is it possible?

dstillman · September 2, 2019

@dlouruf: You'd have to provide the exact same information I requested above, in a new thread.

dlouruf · September 3, 2019

I saw on the thread yesterday that bwiernik told people on January 27, 2019 to follow the Manual Install info at https://zotero.org/support/word_processor_plugin_maual_installation

I did it and after a couple confusing tries between where to drop the link I'd copied, I got it and it worked! I didn't have to call Geek Squad or pay for any help. I DID IT! Thanks Zotero!

I'm still learning how to make Zotero do what I want, and seeing as how most everyone using it who comes to this site is smart and not used to any steep learning curves, just be patient, people. Hang in there. You will figure it all out ;-)

bwiernik · September 3, 2019

Glad it’s working for you. Let us know if you have any other questions.