duplicate items not appearing in a mac version

Hi, one of my researchers has zotero on MAC the duplicates just do not appear.
  • If you mean that the "Duplicate Items" collection is missing in the left-hand pane, right-click on the library and choose "Show Duplicate Items".
  • it appears but I might be wrong that the command is missing altogether .
  • Sorry, I don't know what you mean by that.
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