Error ID 1990157519

UshaKalathil
when I try inserting a citation through Vancouver superscript I get an error message "Zotero experienced an error updating your document". The other styles such as Vancouver do not show errors. My operating system is Windows 10 and I use MS Word 2016. Please help.
  • adomasven Zotero Team
    Does Vancourver superscript not work in a new document too?
  • UshaKalathil
    No it does not work in a new document
  • bwiernik
    Are you getting the same error in a new empty document? If not, then run through these steps: https://www.zotero.org/support/kb/debugging_broken_documents

    The main ones to consider are (1) delete the bibliography and re-insert it, and (2) the final step 8 to isolate a broken citation and replace it.

    (This likely doesn't have anything to do with a specific style—it would occur with changing to any style or with inserting a new citation without changing the style.)
  • UshaKalathil
    The problem persists even in a new document. What else may help?
  • adomasven Zotero Team
    Another user reported that they fixed this by trying in a new windows account, which implies that it has something to do with your Word settings. You could try creating a new account at least temporarily and whether it works there.
  • UshaKalathil
    I feel it is a problem with Word too. Unfortunately, this is a work laptop and I can't create a new Windows account. Maybe I can try getting Word back to factory settings and retry.

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