Mac using hotkey Cmd+B to enable bold text crashing Zotero
This is concerning Report ID 1095906557.
The past 2-3 reports from my account all concern this issue.
Zotero Desktop Version 5.0.58 on Mac OSX 10.10.5
When I'm editing a note (whether in a separate window or in the Zotero main window), occasionally pressing cmd+B to enable bold text crashes Zotero.
Anyone else facing this?
Any idea what is going on here?
The past 2-3 reports from my account all concern this issue.
Zotero Desktop Version 5.0.58 on Mac OSX 10.10.5
When I'm editing a note (whether in a separate window or in the Zotero main window), occasionally pressing cmd+B to enable bold text crashes Zotero.
Anyone else facing this?
Any idea what is going on here?
@mghaz, to clarify, do you mean that Zotero is closing completely or is freezing?
Since it doesn't sound like this happens entirely reliably, how sure are you that it's Cmd-B that's causing the problem?
I don't recall anyone else reporting anything like this, so this is likely something specific to your computer. To start, you should upgrade your OS if possible — 10.10 is no longer supported by Apple, and any Mac running 10.10 can be upgraded to at least 10.11 if not later.
If that doesn't help, I would also try disabling any third-party software you're running.
@bwiernik I enabled a debugging output and it cashed just now. The Debug ID is D1115675353.
@dstillman I am convinced these hotkeys crash Zotero. It does not happen every single time I use hotkeys to make italic or bold text, but it has been happening consistently for some time (1-2 months), perhaps since the last time I updated Zotero to 5.0.58.
The program doesn't freeze entirely. It just serves the error message, closes my editing window, and asks me to restart:
"An error has occurred. please restart Zotero. You can report this error by slecting 'Report Errors...' from the Help Menu"
Can you reproduce it easily enough to generate a Debug ID?
I just reproduced it and submitted the debugging report. ID D1931399055.
I'm running Zotero 5.0.87 on macOS 10.14.6
Hotkeys like Cmd+i and Cmd+b while writing notes will still randomly crash Zotero serve up the same message:
'An error has occurred. Please Restart Zotero'
I submitted an Error Report: 806096997
I tried to Submit Debug Output, but the "Submit..." button for Debug Ouput won't work, either, so I'm copying the Debug Output here:
[output removed — D.S.]