Mac using hotkey Cmd+B to enable bold text crashing Zotero

This is concerning Report ID 1095906557.
The past 2-3 reports from my account all concern this issue.

Zotero Desktop Version 5.0.58 on Mac OSX 10.10.5

When I'm editing a note (whether in a separate window or in the Zotero main window), occasionally pressing cmd+B to enable bold text crashes Zotero.

Anyone else facing this?
Any idea what is going on here?
  • edited 28 days ago
    Can you submit a Debug Log ID (different from a report ID) from the Help menu for a sequence of steps showing you trying to use Cmd+B and then Zotero crashing?
  • It doesn't sound like @mghaz will be able to provide a Debug ID here, if Zotero is crashing.

    @mghaz, to clarify, do you mean that Zotero is closing completely or is freezing?

    Since it doesn't sound like this happens entirely reliably, how sure are you that it's Cmd-B that's causing the problem?

    I don't recall anyone else reporting anything like this, so this is likely something specific to your computer. To start, you should upgrade your OS if possible — 10.10 is no longer supported by Apple, and any Mac running 10.10 can be upgraded to at least 10.11 if not later.

    If that doesn't help, I would also try disabling any third-party software you're running.
  • It just crashed again, this time with Cmd+I to make italic text.

    @bwiernik I enabled a debugging output and it cashed just now. The Debug ID is D1115675353.

    @dstillman I am convinced these hotkeys crash Zotero. It does not happen every single time I use hotkeys to make italic or bold text, but it has been happening consistently for some time (1-2 months), perhaps since the last time I updated Zotero to 5.0.58.

    The program doesn't freeze entirely. It just serves the error message, closes my editing window, and asks me to restart:
    "An error has occurred. please restart Zotero. You can report this error by slecting 'Report Errors...' from the Help Menu"
  • This is hopefully fixed in the latest Zotero beta, which includes an updated note editor. If you can still reproduce this easily, can you download that and see if it still happens for you in that version? The beta should be safe to use, your existing data won't be affected, and you can switch back easily.
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