Word plugin doesn't work (error ID 19055932619)
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In any case, this sounds like you either didn't close the citation bar previously — in which case you would just be bringing Zotero and the citation bar to the front, which the previous citation still showing — or the cursor is somehow still in the existing citation when you trigger it again.
Remember that you can toggle Word field codes to see exactly where existing citations are.
You can upload screenshots to Dropbox or similar and post links here.
I'm not sure what you mean by "closing the citation bar".
I will post screenshots and post the debug ID later.
https://www.dropbox.com/s/b77wc1sit0n1apd/Cursor in citation.JPG?dl=0
https://www.dropbox.com/s/4ig9lmtjl2e8tql/Nocitation zotero.JPG?dl=0
Are there any possible solutions here? Could it be my library itself which is somehow damaged and is messing things up? I imported most of it from endnote, but the problem also shows up with citations that I imported directly into zotero.
https://www.dropbox.com/s/k3ktwrq6lc04r4u/cursor in new place.JPG?dl=0
https://www.dropbox.com/s/950bsbly5xkmpp0/old citation comes up.JPG?dl=0