1b. When I disable proxy redirection in zotero and manually change the URL to remove the proxy, the PDF save works
2. I have noticed the same issue with saving articles as well, when I go through the proxy, only the embedded metadata is saved (author, title etc.) and the PDF and snapshot are unable to be saved. But the save works properly when I disable the proxy
Is there any fix to this? Thanks a lot for the help!
1. In the Zotero Help menu, go to Debug Output Logging and select Enable. 2. Attempt to save https://www-tandfonline-com.ezproxy.rice.edu/doi/pdf/10.1080/00213624.1999.11506190?needAccess=true in Firefox and wait for the save process to finish/fail 3. Before doing anything else, return to Zotero Help → Debug Output Logging and click Submit Output, which will disable logging and submit the output to zotero.org. A window should pop up containing a Debug ID. Click “Copy to Clipboard” and paste the Debug ID into this forum thread.
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1. When I'm on a PDF in firefox and click the zotero button to save it, I get the 'X' mark and 'save failed, is zotero running?'
- I have verified zotero is running
a. here is the debug ID : D466456604, when I try to reach this URL - https://www-tandfonline-com.ezproxy.rice.edu/doi/pdf/10.1080/00213624.1999.11506190?needAccess=true
b. Here's another debug ID:D1975787873, when I try to save this URL - https://pubs-acs-org.ezproxy.rice.edu/doi/10.1021/cr100311q
1b. When I disable proxy redirection in zotero and manually change the URL to remove the proxy, the PDF save works
2. I have noticed the same issue with saving articles as well, when I go through the proxy, only the embedded metadata is saved (author, title etc.) and the PDF and snapshot are unable to be saved. But the save works properly when I disable the proxy
Is there any fix to this? Thanks a lot for the help!
1. In the Zotero Help menu, go to Debug Output Logging and select Enable.
2. Attempt to save https://www-tandfonline-com.ezproxy.rice.edu/doi/pdf/10.1080/00213624.1999.11506190?needAccess=true in Firefox and wait for the save process to finish/fail
3. Before doing anything else, return to Zotero Help → Debug Output Logging and click Submit Output, which will disable logging and submit the output to zotero.org. A window should pop up containing a Debug ID. Click “Copy to Clipboard” and paste the Debug ID into this forum thread.
I did as you told and here's the debug ID from the Zotero standalone - D921703694
https://www.zotero.org/support/kb/incomplete_cert_chain
As explained in the bottom paragraph there, the SSL Labs test result for the proxy server shows that this is a problem.
Zotero won't be able to download attachments via that proxy server until this is fixed.