Storage trouble

melcior
My zotero give me a message about I'm short of storage. I have a 6 Gb account and used only one hundred MB. What should I do ?
  • dstillman
    Can you provide a Debug ID for a sync attempt that produces this error?
  • melcior
    D1951595629
  • dstillman
    That doesn't show a sync attempt.
  • melcior
    D492287739

    I'Tried again . Hope it works
  • dstillman
    edited May 6, 2019
    You're syncing with a different account without a subscription. If you want to move your storage subscription to that account, email storage@zotero.org with a link to this thread and the names of the two accounts. (You'll be over 6 GB and will need to upgrade to an unlimited plan to be able to sync additional files, though.)
  • melcior_sentis
    How can I merge my accounts to a higher storage account. Thanks in advance
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