APA Citations
I've tried using the APA 6th edition citation style but all of the examples I've tried come up incorrect, which really defeats the purpose of utilizing zotero in word. Any suggestions on if this problem will get fixed or the best way to go about including citations in word that are accurate (besides typing them out myself which will be my next step if no one has thoughts)?
No matter what tool you use, you'll still need to check the imported data to make sure it's correct, but Zotero will import high-quality metadata from most sites. When the data is correct in Zotero, it should generate very accurate citations. If you're getting a "Web Page" item in Zotero instead of, say, a "Journal Article" item, there's a problem with either your installation or the site you're importing from.
Larson, D. (n.d.). Collection Description. Retrieved from American Prison Writing Archive website: http://apw.dhinitiative.org/
The 2012 APA Guide to Electronic References specifies that the website name should be included after "Retrieved from" if such information is not clear from the URL. As Zotero has no idea whether or not this is the case, it provides the website name in the reference if one is provided to ensure maximal clarity for all references. If you really don't want the website title to appear, remove it from your item data in your Zotero library. In this case, I think that including "American Prison Writing Archive" provides very helpful clarity for readers as to the provenance and authority of the page you are referring to, as well as helpful clarity as to what the "collection description" is a description of.