Urgent Can not add citation im my word file suddenly

This call appeared
Zotero experienced an error updating you document and the remote procedure call failed
I don’t onow what i can do i tried to delete and install it again but the same problem appeared !!!!! It was working on the same file before but now in new pages it didn’t work
  • Have you tried restarting your computer? Does it work in a new document after a restart?
  • It worked in a new document and at the same document but in the above pages I was have old version on my email I downloaded it agian and start working on it .....it worked many times then this appeared and word file closed by forcing and recovery file born and the same time I don’t know what i can do ??? Is it a virus or what but I downloaded on another pc and did the same error i think the problem from the word
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