Upgrade Storage"Loading Items" Error in Zotero Application for Mac
Report ID: 570651188
Steps to reproduce:
When I open the Zotero 5.0 Application on Mac, the message "Loading Items" and "Loading Tags" appear, instead of my files. When reporting errors, the following message appears:
[JavaScript Error: "Error(s) encountered during statement execution: database disk image is malformed [QUERY: SELECT itemID, fieldID, value FROM items JOIN itemData USING (itemID) JOIN itemDataValues USING (valueID) WHERE libraryID=? AND itemTypeID!=?] [PARAMS: 1, 1] [ERROR: database disk image is malformed]" {file: "chrome://zotero/content/xpcom/db.js" line: 670}]
[JavaScript Error: "Translators not yet loaded"]
[JavaScript Error: "Translators not yet loaded"]
[JavaScript Error: "Translators not yet loaded"]
[JavaScript Error: "Translators not yet loaded"]
[JavaScript Error: "Translators not yet loaded"]
[JavaScript Error: "Translators not yet loaded"]
version => 5.0.60, platform => MacIntel, oscpu => Intel Mac OS X 10.12, locale => en-US, appName => Zotero, appVersion => 5.0.60, extensions => Zotero Word for Mac Integration (5.0.17.SA.5.0.60, extension), Zotero LibreOffice Integration (5.0.14.SA.5.0.60, extension), Shockwave Flash (32.0.0.142, plugin)
I have re-started my computer and quit and re-started the app several times. The same "Loading" message is in place of my files.
I have also attempted following these directions: “Help → Debug Output Logging → Restart with Logged Enabled…” to no avail.
When reporting start-up errors in Terminal/Debut Output, a very long message appears (too long to paste in entirety here). It begins this way:
[JavaScript Error: "Error(s) encountered during statement execution: database disk image is malformed [QUERY: SELECT itemID, fieldID, value FROM items JOIN itemData USING (itemID) JOIN itemDataValues USING (valueID) WHERE libraryID=? AND itemTypeID!=?] [PARAMS: 1, 1] [ERROR: database disk image is malformed]" {file: "chrome://zotero/content/xpcom/db.js" line: 670}]
version => 5.0.60, platform => MacIntel, oscpu => Intel Mac OS X 10.12, locale => en-US, appName => Zotero, appVersion => 5.0.60, extensions => Zotero Word for Mac Integration (5.0.17.SA.5.0.60, extension), Zotero LibreOffice Integration (5.0.14.SA.5.0.60, extension), Shockwave Flash (32.0.0.142, plugin)
Thank you for your help!
Steps to reproduce:
When I open the Zotero 5.0 Application on Mac, the message "Loading Items" and "Loading Tags" appear, instead of my files. When reporting errors, the following message appears:
[JavaScript Error: "Error(s) encountered during statement execution: database disk image is malformed [QUERY: SELECT itemID, fieldID, value FROM items JOIN itemData USING (itemID) JOIN itemDataValues USING (valueID) WHERE libraryID=? AND itemTypeID!=?] [PARAMS: 1, 1] [ERROR: database disk image is malformed]" {file: "chrome://zotero/content/xpcom/db.js" line: 670}]
[JavaScript Error: "Translators not yet loaded"]
[JavaScript Error: "Translators not yet loaded"]
[JavaScript Error: "Translators not yet loaded"]
[JavaScript Error: "Translators not yet loaded"]
[JavaScript Error: "Translators not yet loaded"]
[JavaScript Error: "Translators not yet loaded"]
version => 5.0.60, platform => MacIntel, oscpu => Intel Mac OS X 10.12, locale => en-US, appName => Zotero, appVersion => 5.0.60, extensions => Zotero Word for Mac Integration (5.0.17.SA.5.0.60, extension), Zotero LibreOffice Integration (5.0.14.SA.5.0.60, extension), Shockwave Flash (32.0.0.142, plugin)
I have re-started my computer and quit and re-started the app several times. The same "Loading" message is in place of my files.
I have also attempted following these directions: “Help → Debug Output Logging → Restart with Logged Enabled…” to no avail.
When reporting start-up errors in Terminal/Debut Output, a very long message appears (too long to paste in entirety here). It begins this way:
[JavaScript Error: "Error(s) encountered during statement execution: database disk image is malformed [QUERY: SELECT itemID, fieldID, value FROM items JOIN itemData USING (itemID) JOIN itemDataValues USING (valueID) WHERE libraryID=? AND itemTypeID!=?] [PARAMS: 1, 1] [ERROR: database disk image is malformed]" {file: "chrome://zotero/content/xpcom/db.js" line: 670}]
version => 5.0.60, platform => MacIntel, oscpu => Intel Mac OS X 10.12, locale => en-US, appName => Zotero, appVersion => 5.0.60, extensions => Zotero Word for Mac Integration (5.0.17.SA.5.0.60, extension), Zotero LibreOffice Integration (5.0.14.SA.5.0.60, extension), Shockwave Flash (32.0.0.142, plugin)
Thank you for your help!
To repair your database, you can try the DB Repair Tool.