Erreur lors de la connexion au serveur. Vérifiez votre connexion Internet.

Bonjour,
J'ai un problème pour me connecter au serveur zotero.
Mon report ID est le suivant:
Your debug output has been submitted. The Debug ID is D52254483.
Report ID: 1475789170

Comment résoudre ce problème svp?
  • j'ai essayé m^me j'ai désactivé la connexion par proxy, mais le problème persiste encore:
    mon rapport d'erreur :

    [JavaScript Error: "The connection was refused when attempting to contact wss://stream.zotero.org/."]

    [JavaScript Error: "WebSocket connection closed: 1006 "]

    [JavaScript Error: "HTTP HEAD https://zoteroproxycheck.s3.amazonaws.com/test failed with status code undefined

    Functionality that depends on an internet connection may not work."]

    [JavaScript Error: "Error connecting to proxy -- proxied requests may not work"]

    [JavaScript Error: "The connection was refused when attempting to contact wss://stream.zotero.org/."]

    [JavaScript Error: "WebSocket connection closed: 1006 "]

    [JavaScript Error: "Erreur lors de la connexion au serveur. Vérifiez votre connexion Internet."]

    [JavaScript Error: "Erreur lors de la connexion au serveur. Vérifiez votre connexion Internet."]

    [JavaScript Error: "HTTP POST https://repo.zotero.org/repo/updated?last=1548503153&version=5.0.60&m=3 failed with status code undefined"]

    [JavaScript Error: "The connection was refused when attempting to contact wss://stream.zotero.org/."]

    [JavaScript Error: "WebSocket connection closed: 1006 "]

    [JavaScript Error: "The connection was refused when attempting to contact wss://stream.zotero.org/."]

    [JavaScript Error: "WebSocket connection closed: 1006 "]

    [JavaScript Error: "The connection was refused when attempting to contact wss://stream.zotero.org/."]

    [JavaScript Error: "WebSocket connection closed: 1006 "]

    [JavaScript Error: "The connection was refused when attempting to contact wss://stream.zotero.org/."]

    [JavaScript Error: "WebSocket connection closed: 1006 "]

    [JavaScript Error: "The connection was refused when attempting to contact wss://stream.zotero.org/."]

    [JavaScript Error: "WebSocket connection closed: 1006 "]

    [JavaScript Error: "The connection was refused when attempting to contact wss://stream.zotero.org/."]

    [JavaScript Error: "WebSocket connection closed: 1006 "]

    version => 5.0.60, platform => Win32, oscpu => Windows NT 10.0; WOW64, locale => fr-FR, appName => Zotero, appVersion => 5.0.60, extensions => Zotero LibreOffice Integration (5.0.14.SA.5.0.60, extension), Zotero Word for Windows Integration (5.0.11.SA.5.0.60, extension)
  • I'm afraid you'll need to debug this on your system. You're still not able to connect, and there's not really much we can suggest that's not on that page. This still just means something on your system is preventing Zotero from being able to connect, likely because of proxy settings.
  • Le problème est résolu quand j'ai désinstallé zotero et le réinstaller de nouveau.

    Thank you for you help
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