Zotero experienced an error updating your document.
This is the message I get after update.
Zotero experienced an error updating your document.
Could not find a running Word instance. [getDocument:d:\users\build\cygwin\home\build\zotero-word-for-windows-integration\build\zoterowinwordintegration\document.cpp:135]
Zotero experienced an error updating your document.
Could not find a running Word instance. [getDocument:d:\users\build\cygwin\home\build\zotero-word-for-windows-integration\build\zoterowinwordintegration\document.cpp:135]
This discussion has been closed.
Can you assist?
I didn't update word nor Windows.
I downloaded Zotero from Beta link, same problem.
Why did you update Zotero so it cannot be used on documents saved on One Drive, that is my question?
What brilliant mind have thought that Zotero users that pay for the product save their documents on their computers?
Is there a solution or not to this because I am paying for the use of Zotero for already 3 years!
Could you produce a Debug ID from Zotero?
1. In the Zotero Help menu, go to Debug Output Logging and select Enable.
2. In Word click the Add/Edit citation button in a document that produces the error and click through any error messages.
3. Before doing anything else, return to Zotero Help → Debug Output Logging and click Submit Output, which will disable logging and submit the output to zotero.org. A window should pop up containing a Debug ID. Click “Copy to Clipboard” and paste the Debug ID into this forum thread.
#Zotero on my laptop is working. This is the same one I used on my work computer before it was updated.
So yes, you definitely did change something so now I cannot use Zotero for referencing from my work computer.
I followed instructions:
1. In the Zotero Help menu, go to Debug Output Logging and select Enable.
I did it.
2. click through any error messages.
There is only 1 message appearing. I cannot click through as the only option is OK.
I already sent it to you.
Could not find a running Word instance. [getDocument:d:\users\build\cygwin\home\build\zotero-word-for-windows-integration\build\zoterowinwordintegration\document.cpp:135]
3. DEBUG IS
D557529926
Awaiting further instructions.
Someone will look at your Debug ID.
The local hard drive can die suddenly, auto-saving saves your life.
Zotero file storage is useless without Zotero program and I haven't heard that anyone downloads Zotero to use storage only. So, yes, I am paying for it and it is not my problem if someone is a 'volunteer' or an employee. That is on Zotero, not me to solve or regulate. I really cannot help there.
I was not rude, I pointed out at the problems caused by the new update and I was advised wrongly.
All I want to know is will I get professional advice from Zotero staff or not. As a customer, I have the right to know what the problem is and how can it be solved - without being advised wrongly.
If you're having a problem, just report it calmly like everyone else in these forums manages to do and we'll do our best to help. Your posts are now being moderated, so further posts of yours in this vein will just be deleted.
I am not going to turn off autosave and keep docs on my computer as I can lose my data so do not tell me to do that.
Look at my Debug ID if it means anything and tell me what to do!
Instead of hiring a rude person DStillman to deal with your 'support' - who was discussing with me for a whole day instead of supporting - maybe you should have looked at my first message and tried to fix the problem!
I teach at the university, each year I have up to 100 students. I will make sure to tell my students not to use Zotero because of DStillman and his manner, and overall your way of support to people who pay for only 'storage'. I wonder how you terat people who do not pay. Shame on you!
If you don't look at my Debug ID and do not fix the problem of Zotero working on One Drive docs - I will deinstall Zotero and ask for my refund.
Thank you.
If you'd like to post again in the future, please reread the forum guidelines and rethink your approach.
If someone else is having trouble with OneDrive compatibility, please start a new thread and we'll work with you to debug any problems.