nope only with 3 or more

it will not update the document at all but I have multiple citations with 3 or more references including the fist one. If I try and add a new one or two in string I have no issues... its definitively related to the more than two citations in one string. I am using proce. royal B. but if I do nature I have same issue

one document currently. I have tried to copy and paste into new file but still the same issue

And i still cant get it to work. I am not sure I understand how to duplicate a document with out using copy paste. Is there a way for me to send document to you and you see why zotero is not working properly?

Adam I have tried all of these and nothing works. The whole document is affected. I removed each paragraph and all are not working. I think it has something to do with citations more than three. I also noticed once the error comes up it makes the citations but changes the formatting of the document. Changes it to single spaced and does some weird indent that doesn't allow me to delete.

Here is the first paragraph. The first citation is you will get the error and same for every other one in the document. I have tried to remove them and unlike but it doesnt help. I have removed all the citations in one version and it still will not let me put in more than 2 citations. Document preferences for Ecology Letters or Proc B. Both will not work.

Introduction
Global losses of biodiversity have galvanized efforts to understand how changes in communities affect ecological processes, including transmission of infectious parasites and pathogens (hereafter, ‘parasites’). Because most emerging infections involve multi-host parasites (Ostfeld and Keesing 2012, Han et al. 2015, Johnson et al. 2015a), determining how shifts in community composition and species diversity alter parasite transmission, persistence, and temporal dynamics is a pressing issue for both conceptual and applied research (Streicker et al. 2013, Faust et al. 2017, Kilpatrick et al. 2017). Evidence from a growing number of empirical surveys, modeling studies, and experimental manipulations indicate that biodiversity changes can influence infection by a range of parasites and through diverse mechanisms; changes in the density, identity, or interactions among available host species all have the potential to suppress or enhance infections (Ostfeld and Keesing 2012, Civitello et al. 2015, Johnson et al. 2015b).
With rising interest in understanding the links between diversity and infections, a polarizing debate has emerged over whether biodiversity generally decreases pathogen transmission (via the ‘dilution effect’; Keesing et al. 2006), increases transmission (‘amplification effect’), or whether responses are idiosyncratic among systems (Randolph and Dobson 2012, Lafferty and Wood 2013, Ostfeld and Keesing 2013, Levi et al. 2016) Wood et al. 2018). A key difficulty is that diversity can influence infection through multiple, even opposing pathways. In addition to species richness (number of species), shifts in diversity are frequently accompanied by changes in host density/biomass (overall or for specific host species) and species composition (the identity of species). Because each of these attributes has the potential to alter parasite transmission, field-based correlational studies in isolation are often limited in their capacity to identify underlying mechanisms or quantify their relative importance. Thus, even in instances when field-based measures of infection correlate with host richness, it remains difficult to assess whether this link is driven by diversity itself or another variable that covaries with diversity. The logistical challenges of quantifying interactions between multiple host and parasite species have concurrently restricted most studies of the diversity-disease relationship to focus on single infections and often a single ‘focal host’ species, further limiting opportunities to broadly test underlying processes.

Adam I sent you the details this am but havent heard back-- did you get them

not sure what you mean-- need me to send it somewhere else?

And ps-- its any document now-- now I can not add 3 or more citations using zotero even to a new word document.

he Debug ID is D1900608828

report 1458475473

Here is the debugging for a blank document. The error occurs no matter what word document I am in. Old ones, new ones, previously saved ones.

the file location is fine-- I have edited this file and many others on our server at the University. That has nothing to do with the issue. Sadly-- that would be simple.

I have already followed debugging broken documents as per earlier in this conversion.

The problem in the document exist on every citation that has more than two citations in the string.

D817941148

Email has been sent

Here are the requested items. Please note I have sent these same requests last week.

I have completely unintalled word and Zotero and updated both version. There are no changes-- Zotero still doesn’t work. It doesn’t work in a blank document or an old one. Specially the error comes up when you are adding in three citaitons (string) to the end of sentences. For instance, Calhoun et al. 2017, Johnson et al. 2009, Nature 1000. I have tried multiple preferences but nothing will work. For this specific document I need ecology letters and Proc B.

1.My office version is Pro Plus 365
2. Zotero is the newest download 5.060

Here is the example I submitted. This was a blank document using Proc B. D1028066811

You didn't actually send a document with this email, nor did you say your exact Word version. (And no, as I explained above, you didn't provide this last week either.) We'll look at the Debug ID, but it's really hard for us to help you if you don't provide what we ask for.

I had my IT folks at the University try to help. We opened the document as well as a blank document and were able to use Zotero without any issues. They also downloaded
LibreOffice Zotero and can confirm that it works on my PC. Therefor they believe it is the plugin between MS Office and Zotero is likely what's broken here; however that is far as they can go. I hope this information helps. I am happy to assist in any other way that I can-- hopefully we can all work together to figure this out.

@danacalhoun: You sent a new document via email, but you didn't provide the Debug ID that Adomas asked for.