Zotero no longer working for anything.

jsstai
Attempting to do anything (add/edit citation, add/edit bibliography, change document preferences, unlink citations) results in the following error:

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Zotero

Zotero experienced an error updating your document.

Too many changes applied before saving document. Please save changes in smaller batches using Document.saveAndClose(), then reopen the document with Document.openById().

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Asking co-authors now if I am able to share document with you (it's a scientific paper). I attempted to download the beta version to fix the problem, but it did not help.
  • bwiernik
    What word processor and operating system are you using? What version of Zotero and your word processing program?
  • jsstai
    Mac, Firefox, Google Docs, Zotero Beta and Zotero Connector Beta for Firefox... I know the last two are current fully-updated versions as of two days ago, and I'm 90% sure that the operating system and browser are both fully-updated (not at workplace at present, can confirm around 1-2pm today).
  • jsstai
    Operating system:
    macOS Mojave 10.14.1, mac mini (late 2012), 2.6 GHz Intel Core i7 8 GB 1600 MHz DDR3

    Browser:
    Firefox Quantum 63.0.3 (64-bit)

    Word processor:
    Google Docs

    Zotero Version:
    Zotero Beta, current
    Zotero Connector Beta for Firefox, current
  • bwiernik
    Can you please submit an Error Report ID from the Zotero Help menu?
  • adomasven
    Could you produce a Debug ID from the Zotero Connector?

    1. Open the Zotero Connector preferences
    2. In the Advanced tab of the Zotero Connector preferences, check the box next to “Enable Logging.” Do not close this tab.
    3. In the tab with Google Docs perform the action that causes this error.
    4. Go back to the Advanced tab of the Zotero Connector preferences, uncheck "Enable Logging" and click Submit to Zotero Server.
    5. You will be provided with a Debug ID (e.g., “D12345678”). Please post the Debug ID in this thread.
  • jsstai
    D411271545
  • jsstai
    Error Report ID: 1205683495
  • adomasven
    The debug log does not contain you performing a failing operation. It seems that your had Zotero closed on your computer. You need to have Zotero open and perform the operation in Google Docs that causes the error you described above to occur
  • jsstai
    D2073424367

    Also, it takes a very long time before the error message appears in the Google Doc. The red bar is still cranking away.
  • jsstai
    The {Updating} field was still there in the Google Doc and hadn't been replaced with the desired citation.
  • jsstai
    Error Report ID: 298335727
  • adomasven
    This debug ID is submitted with a non-beta version of Zotero Connector. You need to use the beta version and give it time. We've fixed this bug in the beta, and the fix makes subsequent updates faster, but the initial one can take a fairly long time -- over an hour is possible.
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