How do I reach an actual person

djenaba.williams · December 6, 2018

Does anyone have a direct email or phone number to reach out to a rep or someone?

dstillman · December 6, 2018

This is how you reach an actual person. We don't have "reps".

See How Zotero Support Works.

bwiernik · December 6, 2018

(Just so you are aware, Dan Stillman is the lead Zotero developer.)

djenaba.williams · December 6, 2018

I wanted help with group storage. I have a group of 10 with individual accounts but we need a way to have more storage and be able to sync with each other etc. Is there a group thing or do we just need to individually pay for storage upgrade annually?

steffeno · December 6, 2018

Only one has to buy the extra storage, make a group Library and invite the other members. The other members "share" the storage through the group library.

See https://www.zotero.org/support/groups

fcheslack · December 6, 2018

If you only need storage for one group library, only the owner needs to purchase an individual storage subscription. All storage for items in a group library counts against the owner's storage quota.

If you want to buy storage for multiple users at once, a Zotero Lab plan might be appropriate https://www.zotero.org/storage/institutions