Cannot get Zotero to show up in Word 2019

dstillman · November 16, 2018

This discussion was created from comments split from: Zotero integration for the new Office 2019?.

T-Bone21 · November 16, 2018

I have done everything mentioned here and I still cannot get Zotero to show up in Word 2019? Any help would be greatly appreciated because I have a paper due soon.

adomasven · November 16, 2018

@T-Bone21 Please start a new thread, include which version of Zotero and OS you are on and what you have tried in detail and where you got stuck, if anywhere.

dstillman · November 16, 2018

@T-Bone21: I've moved this to a new thread. You can continue here.

T-Bone21 · November 16, 2018

I am running macOS Sierra 10.12.3, I did everything mentioned in the link below and it did not fix the problem. I copied and pasted Zotero.dotm to the startup menu of the Word application as it said and it still is not working.

Before Word 2019 came out I was using Word 2011 and Zotero worked just fine. So I am not sure what went wrong.

Link: https://www.zotero.org/support/word_processor_plugin_manual_installation#word_for_mac_2016-2019

T-Bone21 · November 22, 2018

Zotero is also not working on my MacBook Air which is running on the same format of macOS Sierra 10.12.3. Any help would be greatly appreciated!

adomasven · November 24, 2018

Let's solve the issue for Word in this thread and create a new thread if Zotero isn't working completely on a different computer.

Have you checked in Word what the startup location of Word is set to? https://www.zotero.org/support/word_processor_plugin_manual_installation#locating_your_word_startup_folder

T-Bone21 · November 25, 2018

I had a friend help me fix it as he was able to get it to work as he has BS in computer science. Thanks though.

john van breda · February 13, 2019

I'm terribly sorry to bother you about the same problem: the Zotero button has just disappeared from Word, with the result that I can no longer do my citations. I'm in a bit of a state about this, since working on deadlines for my PhD, so if anyone can please help me sort this out asap.
Much appreciated!
John

john van breda · February 13, 2019

Not to worry! I got a message from my university system that I need to restart my computer (for some upgrades to take place), which is what I did and Zotero is back in my Word docs again! :-)