Speeding up the Primo fix
Hi
The incompatibilities between Ex Libris' Primo and Zotero translator is getting frustrating. The start of the academic year is not a good time for this to fail as new students look around at reference management options. At my institution - University of York - they will see Paperpile working smoothly with the catalogue but Zotero failing.
Is there any way I / we can help to speed up a resolution? IS it Ex Libris or Zotero?
I have the support of our library staff but as I understand it the only Ex Libris issue relating to this ( https://ideas.exlibrisgroup.com/forums/308176-primo/suggestions/31362322-make-zotero-work-with-primo ) is closed.
Thanks.
The incompatibilities between Ex Libris' Primo and Zotero translator is getting frustrating. The start of the academic year is not a good time for this to fail as new students look around at reference management options. At my institution - University of York - they will see Paperpile working smoothly with the catalogue but Zotero failing.
Is there any way I / we can help to speed up a resolution? IS it Ex Libris or Zotero?
I have the support of our library staff but as I understand it the only Ex Libris issue relating to this ( https://ideas.exlibrisgroup.com/forums/308176-primo/suggestions/31362322-make-zotero-work-with-primo ) is closed.
Thanks.
'An error occurred saving with Primo. Attempting to save using Embedded Metadata instead'. The amount of time I've spent trying to ensure that the latest versions of Firefox run with Zotero and now this issue, will be less than just using EndNote which I already have on my computer. I'll check back in a few months to see if the Primo problem is fixed. Thanks
Please offer a more complete set of instructions on how to get RIS from Primo that will import to Zotero. Better yet, please provide an explanation of why Primo stopped working with Zotero and quell the rumor that Primo is intentionally blocking Zotero users.
you'd click on send to --> RIS (Endnote, etc.) and then open the downloaded file.
As for rumors, I don't know what sorts of people you talk to, but they're clearly not good sources of information; this is now the second completely unfounded rumor you bring up here. It's rare that a site would specifically go out and try to block Zotero and if I suspect that might be the case I will just say so and say so loudly, both here and on Twitter, no need to speculate. For Primo, the opposite is the case: Ex Libris reached out and worked with Philip and me, including implementing dedicated code, to make their new generation of catalogs work with Zotero (those are the Primo catalogs that have primo-explore in the URL).
Zotero import from Primo stopped working for the old-style Primo catalogs because the way Zotero accessed Primo metadata (PNX) no longer works. My understanding is that this is a bug at ExLibris introduced in a recent update, but that's all I have on this and I don't see a reasonable way for Zotero to import without this. This is all covered in the thread I link to above.
edit: I don't have the imagination to just make these silly things up.
I have been able to use the "save to Zotero" bookmarklet with York's catalogue as an alternative to the usual Zotero Connector until this morning (2018-10-21). Now that just creates a generic "Yorsearch" entry.
I don't recall installing a Zotero update recently so possibly York's instance of Primo has had a tweak, but unfortunately not a fix!
The Zotero Connector still does not work.
Best regards,
Richard
Richard
We did in fact update the bookmarklet yesterday to bring it in line with current Zotero Connector code. We made a change to the Connector in 5.0.41, released on September 4th, that made sure we displayed an error message in the save popup when a web request failed (instead of showing a blank box), but the Primo translator was relying on old behavior in which 404s were ignored so that other requests could be attempted. I've pushed version 5.0.43 of the Connector and a new version of the Primo translator that, together, should fix this. I've also pushed a new version of the bookmarklet.
Your Zotero Connector should auto-update within 24 hours, or you can 1) update extensions in your browser's extension pane and 2) click Update Translators in the Advanced pane of the Connector preferences with Zotero open.
Hey, that's good to hear! One of the things I love about this community (apart from delivering a superb reference manager) is the open spirit with which support is carried out.
I have just checked the connector in Chrome and it is still not working for me, but the 'Save to Zotero' bookmarklet is.
I removed the Zotero connector extension in Chrome and added it again - it is showing 5.0.43. I updated translators as well (with Zotero open) just to be sure. I then restarted Chrome. But it still fails to save the book metadata.
For example, with this record:
http://yorsearch.york.ac.uk/44YORK:LS_44YORK_ALMA_DS:44YORK_ALMA_DS21224400880001381
it is saving the web page with snapshot.
Can I do anything to test further?
Thanks,
Richard
Submitted Debug for loading the (resolved) URL Richard posted above and trying to import D1777690064
(Also no luck on the other Primo classics, so this isn't York specific)
Yes!
Connector on 5.0.44 and translators updated and it is working again with York and British Library.
Connector and bookmarklet appear to have identical behaviour.
Many thanks,
Richard
I was happy to see a resolution to this problem, but I guess our Primo is setup differently than York's? I am able to save from York's interface, but not ours. Example : http://decouverte.uquebec.ca/UQTR:UQTRPLUS:aleph_udq000685649
The connector can see it's a book, but end up saving as a webpage.
(updated everything and reset the translators in connector as well as in Zotero)