Storage not fully syncing - no error message

stognetti
I just purchased the unlimited storage plan because my zotero storage folder is over 9 GB. However, syncing just stopped at 2308.9 MB. It is not due to file compression - I spot checked several files - some were but most were not available through the browser interface. I then tried "purge storage" (through the browser "settings/storage" interface)
to start fresh and then nothing synced. However, sync did work for a few papers I then added, but not for existing files. I am hoping there is an easier way than to export and re-import all >7000 storage files. However, should that be necessary, what is the safest/easiest way to do that?
  • adamsmith
    I wish you hadn't used purge, which will possibly make this a bit harder to fix, but definitely added a lot of unnecessary upload time. In general ask for help before taking any drastic troubleshooting steps.

    Here are the troubleshooting steps https://www.zotero.org/support/kb/files_not_syncing , sounds like you've covered 1-3, so 4 would be next.

This is an old discussion that has not been active in a long time. Before commenting here, you should strongly consider starting a new discussion instead. If you think the content of this discussion is still relevant, you can link to it from your new discussion.

Sign In or Register to comment.