Word could not communicate with Zotero

Hi,

I have been using Zotero for a little while now and suddenly, mid-project, I have started to receive the following error message:

'Word could not communicate with Zotero. Please ensure that Zotero is open and try again.'

I have tried reinstalling Zotero, restarting everything, I'm not using security software, I only have one user profile, add-on zotero is enabled (and i see the toolbar fine).

I'm using the latest version of zotero (5.0.55), Word for Mac 16.16, and am on a Mac (obviously). To reiterate, this started happening mid-way through working on a document that was previously working fine.

Thanks.
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