Word could not communicate with Zotero

drameadows · August 20, 2018

Hi,

I have been using Zotero for a little while now and suddenly, mid-project, I have started to receive the following error message:

'Word could not communicate with Zotero. Please ensure that Zotero is open and try again.'

I have tried reinstalling Zotero, restarting everything, I'm not using security software, I only have one user profile, add-on zotero is enabled (and i see the toolbar fine).

I'm using the latest version of zotero (5.0.55), Word for Mac 16.16, and am on a Mac (obviously). To reiterate, this started happening mid-way through working on a document that was previously working fine.

Thanks.

dstillman · August 20, 2018

If you go to Tools → Add-ons → Extensions in Zotero, do you see the Word for Mac integration plugin, and is it enabled?

If it's disabled, enable it. If it's missing (which would be very strange), reinstall Zotero from zotero.org. (Your data won't be affected.)

drameadows · August 21, 2018

No, it's there and it's enabled.

adomasven · August 22, 2018

Could you produce a startup debug ID?

drameadows · August 22, 2018

Thanks. Here you go: D1832428591

adomasven · August 22, 2018

I assume it doesn't work in a new document either? Have you tried reinstalling the Word plugin under Zotero Preferences -> Cite -> Word Processors?

drameadows · August 26, 2018

I did that before and it didn't help. Having said that, it now appears to be working! Maybe it just needed a holiday?
Thanks for your help.

chezcherie · August 27, 2018

Same problem here. I tried the same steps to no luck.

adomasven · August 27, 2018

@chezcherie Please be more specific. Versions of your OS, Word, did any of the steps above produce any effect or error messages, etc.

chezcherie · August 27, 2018

macOS high Sierra
Version 10.13.6

Word has completely stopped working. I’m going to create a new thread.