Can't download PDF from ACS page

dstillman
This discussion was created from comments split from: How to choose which file to be downloaded (Solved).
  • ajakubas
    I think I have a related issue. When trying to save any ACS journal citation, it can't get the PDF at all from the record page. I have tried in Firefox and Chrome. It looks like it's trying to get the "PDF w/ Links" option but I receive the red X that it failed. Do you think this would work if the connector tried to get a different PDF available on the page? See, for example this page: https://pubs.acs.org/doi/10.1021/ac101888f

    Thank you!
  • dstillman
    Can you provide a Debug ID from Zotero for a save attempt that fails to download the PDF?
  • ajakubas
    Thanks for the response and directions! The Debug ID is: D2050540058
  • dstillman
    That Debug ID is from the Zotero Connector. For attachment failures we need a Debug ID from Zotero itself.
  • ajakubas
    Sorry about that, thanks for your patience! It is: D736720192
  • ajakubas
    @dstillman This is working for me now. Thank you!

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