Synching Problem

aserhatkaraduman · June 14, 2018

i am using Zotero 5.0.49 version both at my home and my office, with different computers. There is no problem with my office computer but i have problem about synching with my home computer. Synching is never ending. Even after 3 hours, synching was continuing last night. During that time when i tried to open pdf, it wasn't opened and gave error.

how can i fix this?

dstillman · June 14, 2018

Could you provide a Report ID to start?

If you restart Zotero and sync again, does it work? If not, can you provide a Debug ID for a sync that hangs?

aserhatkaraduman · June 17, 2018

764471429 is Report ID

and yes even if i restart Zotero, sync is never ending.
"Syncing the files in the library (68 left)
Last syncing: 23 minutes ago"

That is the Syncing message when i go the sync button with mouse. And yes, i upgraded to 5.0.51

Thanks...

aserhatkaraduman · June 17, 2018

and this is Report ID about syncing error after 5 hours later

Report ID: 361488660

aserhatkaraduman · June 17, 2018

D1424936688 and this is the Debug ID. I hope i managed it :)

dstillman · June 17, 2018

s3.amazonaws.com:443 uses an invalid security certificate.

See SSL Certificate Error.

aserhatkaraduman · June 18, 2018

It worked. Thanks !