Zotero experienced an error updating your document.The remote procedure call failed (insertFieldRaw)
When trying to insert or reinsert a citation, I keep getting this message after Word documents, into which I'm trying to insert, just crash.
I'm using latest versions of Word and Zotero - both of which I've used for a long time.
Any suggestions, please?
I'm using latest versions of Word and Zotero - both of which I've used for a long time.
Any suggestions, please?
If it doesn't, run through https://www.zotero.org/support/word_processor_plugin_troubleshooting#debugging_broken_documents
The most likely causes for this are citations in image captions or after the bibliography.
The Word document crashing problem has now returned so I've just sent in this Report.
Though I've copied documents into a new document and done this several times, each time I try to load a bibliography or a citation, the Word document just crashes.
I have changed styles, split the document into sections and Accepted All Tracked Changes and carried out suggestions in the link you sent.
Advice, please.
https://www.zotero.org/support/word_processor_plugin_troubleshooting#debugging_broken_documents
@adomasven Any ideas?
I’m not sure what you are describing about duplicates and Alt+F9. Can you elaborate? You should defiantly not manually change Zotero field codes, and doing say would likely be the cause here.
Recurring duplicates in bibliographies was the original issue in January, which caused your colleague to recommend looking at field codes using Alt and F9. Following his advice, if the Zotero field code doesn't produce a reference in Zotero, I then delete that citation and try to reinsert. In no case have I tried to alter field codes. It's when I try to insert a new citation that Word keeps crashing.