Sync Errors: Report #1414706468
I keep getting a synchronization error. I checked my WebDav source, and the first item does exist. Do you have any recommendations for me to try to in order to resolve the error?
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If you provide a Debug ID (different from a Report ID) for a sync attempt that produces the error we might be able to tell you more.
Previously, I was having a lot of sync errors whereby an attachment would appear to be present locally, but it was actually stored on the server only. Asking Zotero to check for all attachments had no effect.
With the latest Zotero release, after synchronizing all server data to a new local instance, that problem seems to be fixed, but then, this new sync problem popped up.
Ideally, I 'd like to understand which recordsets are affected before moving to a new WebDAV server (which I was planning to do anyway), so as not to leave behind any important records. If there's no easy way to identify the affected recordsets from within the normal Zotero interface, I am proficient with SQL and don't mind making a read-only connection to the SQLite DB. However, I'd prefer to avoid going to that level, if possible.
As always, thank you for your really prompt replies.
You can see the items involved from the debug log — look for the lines with "Downloaded ZIP file not found for item" and paste the 8-character key (e.g., "U9B8XA8W") into the Zotero search bar in All Fields & Tags mode — but there's no guarantee that it won't just happen to other files.
My WebDav is hosted with GoDaddy. When I originally set it up (probably a decade ago), Zotero didn't offer file storage. I called GoDaddy, and they had to escalate my ticket. After a week, they called me back and said they'd have to do something on the backend to refresh my content. After nearly three weeks of letting Zotero attempt to synchronize with no errors, as of this morning, the sync finally completed with no errors.
The tech couldn't really explain to me in detail the source of the problem or what was being done to fix it. However, he did tell me that GoDaddy no longer actively supports WebDav, and that I should move my files to another service, since they will be discontinuing this service in the near future.
If I want to move my files from GoDaddy to the Zotero WebDav storage, is there a guide for doing so? Alternatively, could I simply move my zotero directory to my Google drive?
Please let me know your recommendation, and thanks again for the great tech support for a wonderful software product.
IF you want to move to Zotero storage, just switch to that option in the Zotero sync settings. Zotero will migrate the files and upload them to the Zotero servers automatically.