Upgrade StorageProblems downloading the attached PDFs[Debug ID: D646056731] [Report ID: 1201863534]
I am having problems downloading attached PDFs from Elsevier ScienceDirect:
1. Click on “Save to Zotero (Science Direct)” and the record is created, but the PDF is not downloaded successfully, a red "x" is there suggesting an error. For example,
https://www-sciencedirect-com.ezproxy.cityu.edu.hk/science/article/pii/S0165410108000219
2. In ScienceDirect I open manually the PDF document (in Chrome)
https://ac-els-cdn-com.ezproxy.cityu.edu.hk/S0165410108000219/1-s2.0-S0165410108000219-main.pdf?_tid=9aad4820-ef5f-402b-928e-1fa49c284bc0&acdnat=1523428379_5db6e0828bb61b50a240af474d6004ab
3. Then, I try to save the PDF to Zotero by clicking the "Save to Zotero (PDF)”, it returns an error
The Report ID : 1201863534
The Debug ID: D646056731
Update: I think it would be a proxy related problem. I tried on the pc in my office in the university and it works fine. But it does not work on my personal laptop using the proxy. The proxy configuration is as follows:
Configured Proxies
%h.ezproxy.cityu.edu.hk/%p
(ticked)Automatically associate new hosts
(ticked)Automatically convert hyphens to dots in proxied hostnames
Scheme:
%h.ezproxy.cityu.edu.hk/%p
You may use the following variables in your proxy scheme:
%h - The hostname of the proxied site (e.g., www.example.com)
%p - The path of the proxied page excluding the leading slash (e.g., about/index.html)
%d - The directory path (e.g., about/)
%f - The filename (e.g., index.html)
%a - Any string
Hostnames
www.sciencedirect.comieeexplore.ieee.orgac.els.cdn.com
How can I deal with this problem?
1. Click on “Save to Zotero (Science Direct)” and the record is created, but the PDF is not downloaded successfully, a red "x" is there suggesting an error. For example,
https://www-sciencedirect-com.ezproxy.cityu.edu.hk/science/article/pii/S0165410108000219
2. In ScienceDirect I open manually the PDF document (in Chrome)
https://ac-els-cdn-com.ezproxy.cityu.edu.hk/S0165410108000219/1-s2.0-S0165410108000219-main.pdf?_tid=9aad4820-ef5f-402b-928e-1fa49c284bc0&acdnat=1523428379_5db6e0828bb61b50a240af474d6004ab
3. Then, I try to save the PDF to Zotero by clicking the "Save to Zotero (PDF)”, it returns an error
The Report ID : 1201863534
The Debug ID: D646056731
Update: I think it would be a proxy related problem. I tried on the pc in my office in the university and it works fine. But it does not work on my personal laptop using the proxy. The proxy configuration is as follows:
Configured Proxies
%h.ezproxy.cityu.edu.hk/%p
(ticked)Automatically associate new hosts
(ticked)Automatically convert hyphens to dots in proxied hostnames
Scheme:
%h.ezproxy.cityu.edu.hk/%p
You may use the following variables in your proxy scheme:
%h - The hostname of the proxied site (e.g., www.example.com)
%p - The path of the proxied page excluding the leading slash (e.g., about/index.html)
%d - The directory path (e.g., about/)
%f - The filename (e.g., index.html)
%a - Any string
Hostnames
www.sciencedirect.comieeexplore.ieee.orgac.els.cdn.com
How can I deal with this problem?
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Do PDFs import fine on this system from other publishers?
I also tried to get a citation from arXiv which I have access without proxy. It worked fine with arXiv. The PDF can be downloaded and attached correctly. So I guess it should be the proxy's problem.
The above steps are recorded in Debug ID: D2072442121
Hope this could help you position the problem.
Zotero tries its best to pretend that it is your browser (the one you access the page from) that's asking for the resource, but your proxy does not seem to believe it.
1) You can try talking to your IT department to find out what exactly the proxy checks for in the request. When downloading attachments, Zotero uses the same cookies, user agent, and referrer as the browser does. There's clearly something else that's different that's causing the proxy to reject the PDF requests, but I'm not sure what that would be.
2) You're getting SSL Certificate Errors for various HTTPS sites (including in that last debug output). So that's something you'd want to fix. Even if you fixed the other issue, saving PDFs from HTTPS sites would fail until this was fixed.