Sync Error report 1528307345

olaf
Hello,

I just get an error when syncing Zotero. The problem seems with an attached pdf file. I tried to save that file elsewhere and delete it from within zotero but the problem still exist. It says a "setdate" could not be done. I also tried to reindex the pdf in case that could help. but it didn't. I am runing zotero 5.0.44 on Linux elementary (ubuntu 16.4lts derivate).

Any idea what else I can do?
Thanks
Olaf
  • dstillman
    [JavaScript Error: "Unix error 1 during operation setDates on file /media/[…]/Zotero/storage/[…]/[…].pdf (Vorgang nicht zulässig)" {file: "chrome://zotero/content/xpcom/file.js" line: 1258}]
    So this is an "Operation not permitted" error. What filesystem is this?
  • olaf
    Zotero (the program) is installed under linux on an ext4 partition. Because I have a dual-boot system (linux/win7) the DATA partition is an extra hdd formatted with ntfs. So the attached files are stored on ntfs (base dir and storage dir in the zotero settings). I did not had any problems with that so far. I use the Paragon NTFS_HFS-for-Linux 9.4 drivers to access the ntfs drive under linux.
  • dstillman
    You can try using touch -a and touch -c on files in the 'storage' directory to confirm that that works. You're actually getting errors for a lot of different files, though, even if this is the only file you're getting the setDates error for.

    Best I can suggest is to 1) make sure permissions are set correctly, including in any mount setting for the NTFS partition or 2) try a different NTFS driver.
  • dstillman
    (As for deleting the attachment within Zotero, make sure you also empty the trash, but again, it's possible that file syncing will just fail generally for you in the current state.)
  • olaf
    edited April 10, 2018
    I tried touch -a on the file "Roy_2018_Worn Grooves.pdf" that is named in the error message and got two new files "Roy_2018_Worn" and "Grooves.pdf". When I tried to find the file with the zotero context-menu "show file" I got an error message "could not find folder "Roy_2018_Worn0Grooves.pdf" i.e. zotero seems to expect an folder not an file and fills the blank with an zero. When I tried to rename the file from within zotero I got a message that say operation not allowed.
    I than renamed the pdf file on the filesystem level into "Roy_2018_Worn-Grooves.pdf" which worked fine. After that when tying to open the file in zotero I got a message that the file might be deleted or dislocated and got the option to look for it. I found it and re-associated the renamed file with the dataset. After that in Zotero the name still was written with blank but this time I could rename it in Zotero as well.
    That done still the sync function throws an error. I tried again to use "touch -ac Roy_2018_Worn-Grooves.pdf". This time touch recognized the existing file but states, that the operation is NOT allowed. I checked the file and folders permissions, they are all "777" so reading/writing should not be a problem.
    I have Zotfile Extension installed. Maybe Zotfile is involved in the error?!
    Any further ideas?
  • olaf
    edited April 10, 2018
    Good news. I tried again to delete the "Roy_2018_Worn-Grooves" file within zotero and this time I also emptied trash after that. I got an error message anyway (see 2040011286) on syncing. But after that I tried again syncing and this time it seems to work as expected. I attached the pdf file new to the zotero object and syncing still seems working fine.
  • olaf
    PD: There still is the small issue on pdf names with blanks described in my earlier post. The file I re-attached still hat a blank in his name. When looking for the file it is stored in from the zotero context menue I got the same error as before i.e. zotero looks for a folder not a file and fills the blank with an zero. But this time I could rename the pdf from within zotero and after that the same menue-entry shows correctly the folder with the pdf-file in it.
  • dstillman
    I tried touch -a on the file "Roy_2018_Worn Grooves.pdf" that is named in the error message and got two new files "Roy_2018_Worn" and "Grooves.pdf".
    (You need to put quotes around filenames with spaces or escape the spaces with backslashes.)
    That done still the sync function throws an error. I tried again to use "touch -ac Roy_2018_Worn-Grooves.pdf". This time touch recognized the existing file but states, that the operation is NOT allowed. I checked the file and folders permissions, they are all "777" so reading/writing should not be a problem.
    Right, so just to be clear, this indicates a problem with the filesystem, completely separate from Zotero. Weird things like this are not uncommon on non-native filesystems.
    I got an error message "could not find folder "Roy_2018_Worn0Grooves.pdf" i.e. zotero seems to expect an folder not an file and fills the blank with an zero.
    Can you take a screenshot of what you're seeing, upload it somewhere, and provide a link here? "could not find folder" is not a message in Zotero.
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