Inserting new citations in a Word Document

freemanpr
I have tried for hours to add new citations (AMA style) to my Word document on my Mac. It works for a while but when I go back to add a new citation each attempt gives me a 1 (underlined in superscript) instead of the next number in the series. I have closed Zotero, closed my computer, started everything a second time. Same thing happens. I am new to Zotero so not sure what I am doing wrong. Thanks.

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