Unable to download PDF with Chrome connector

Hi,

I recently tried to download a PDF from:
http://www.nature.com.gate2.inist.fr/articles/s41593-018-0104-6.pdf
(the 'gate2.inist.fr' is the extension corresponding to the proxy of my institution, it's worked mostly fine until today) by clicking on the Chrome Zotero Connector button, and got the following error:
"Saving to My Library
An error occurred while saving this item. See Troubleshooting Translator Issues for more information."

If I try to download the PDF directly from Nature's platform (as opposed to the specific PDF webpage): http://www.nature.com.gate2.inist.fr/articles/s41593-018-0104-6,
I get no error message but instead the popup says "Saving to My Library..." and it's finally able to download the webpage snapshot but not the PDF (a red cross appears next to the line corresponding to the PDF's status).

When I hover the mouse over the Zotero Connector icon, it says "Save to Zotero (Nature Publishing Group)" and the icon looks like the PDF could be saved (as usual, it turns from a basic webpage icon to an "article page" icon, as soon as I correctly log in to my proxy).

I followed all the steps from the Troubleshooting page, none seemed to work, so I finally got the Debug ID: D2030477786.


Do you have any suggestion to help me?

Thanks a lot!

Emma
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